Applies to: TMG versions prior to 4.0d

Answer: The upgrades from TMG 4.0, 4.0a, 4.0b and/or 4.0c to 4.0d (either Gold or Silver Editions) are provided for free by Wholly Genes Software at the Upgrade Center

If you wish to upgrade an earlier version of TMG (or from the Silver Edition to the Gold Edition) you need to purchase the upgrade from Wholly Genes Web Store.

For the free upgrades you must be sure to download the correct version of the upgrade. In order to determine which version you need, open TMG and click on "Help > About TMG" and there will appear on you screen the version of TMG that is presently installed on your computer. It will also state if you have the Gold or Silver edition.

After determining which version you have, select the upgrade for that version and download it into any folder on your computer that you desire, making a note of where it is located for future use.

After downloading you must install the upgrade into the same folder where the present version currently exists.

From the Windows Desktop, click on Start > Run select [browse], select the folder and file that was downloaded, click on [Open] and then on [OK].

Follow the instructions given with the Upgrade.

Applies to: TMG

Answer: Turn off all anti-virus software when installing TMG. The anti-virus software is interfering with the installation process.

Applies to: The Master Genealogist v5.10 or later and users of Windows 95 or Windows 98 First Edition only.

Note: This problem does NOT apply to users of later operating systems, including Windows 98 Second Edition (SE), Win 98 Millenium Edition (ME), Windows 2000, Windows NT, and Windows XP.

Answer: Users of Win95 and Win98 First Edition may receive an error "Cannot load 32-bit DLL c:\windows\system\bblistview.ocx" upon starting TMG. The error is caused by the fact that some required system files are missing from those machines. (Later operating system included those files by default).

To install the missing files, please follow these steps:

(You may want to print this topic for reference)

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These instructions are for Windows 95 users ONLY:

If you are installing TMG v5.x for the first time:

1) Download ACCWIN95.ZIP

2) Unzip it, placing the contents (6 files) into your c:\windows\system folder.

3) Uninstall TMG v5

4) Reinstall TMG v5

If you are upgrading from a previous version of TMG v5.x.

1) Download ACCWIN95.ZIP

2) Unzip it, placing the contents (6 files) into your c:\windows\system folder.

3) Reapply the patch (execute TMG5UPDATE.EXE which is in the TMG program folder)

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These instructions are for Windows 98 First Edition users ONLY:

If you are installing TMG v5.x for the first time:

1) Access the site for Microsoft Active Accessibility.

2) Click on "Download" on the right to download a file called MSAA20_RDK.EXE.

3) Execute the downloaded file and follow the installation instructions

4) Uninstall TMG v5

5) Reinstall TMG v5

If you are upgrading from a previous version of TMG v5.x.

1) Access the site for Microsoft Active Accessibility.

2) Click on "Download" on the right to download a file called MSAA20_RDK.EXE.

3) Execute the downloaded file and follow the installation instructions

4) Reapply the patch (execute TMG5UPDATE.EXE which is in the TMG program folder)

Applies to: TMG4

Answer: TMG 4 works quite well with Windows XP keeping in mind the following:

Upon executing The Master Genealogist, users of Windows XP may receive a notice that the program in incompatible with the operating system. That warning is wrong! The Master Genealogist is compatible with Windows XP. You can safely ignore the message and check the box indicating that do not wish to receive the notice again in the future.

If you upgraded your TMG via internet download, the TMG 4.0d the files are still available from Tech Support. Save the file to your desktop or download folder and run the upgrade program. DO NOT save the upgrade file in the /tmgw/ folder.

A required file, ctl3d.dll, is no longer included with the Windows XP Operating System. You will find the file on the TMG 4.0c installation CD, on an older computer or download here. If you download the ctl3d.exe file, run the file to extract ctl3d.dll and place the file in the /tmgw/ folder.