Bobanywhere

I have the father and some children on one screen and his wife and some additional children on a different screen. How do I combine this 'split' family into one screen?

When attempting to open TMG v7 the above error message appears and goes on to ask if I want to use the default Exhibit Folder. Clicking 'yes' will open v7 and everything functions okay. Why does this error occur and can I eliminate it so that v7 opens 'normally'? A second question, and perhaps part of the above question, occurs when I try to backup v7. I get another error message that says "Input file read failure. This error occurs when a file read operation is performed on a zip file that is locked or restricted by another process". This has caused major problems because I need the backup so it can be used to restore when completing installation of v8 thjat I bought/downloaded. I feel that there is some connection with these issues that was caused when I changed computers and went from Win Vista to Win 7. Your help/assistance would be greatly appreciated. Bob Boxell

Thanks for ypour insight, Robert. I finally was able to correct the problems and backup all five of my TMG family groups that I am tracking. And I have successfully restored all of them from a disc into version 8. Now if the TMG office folks will send the 'unlock code' I'll be able use the program!! I purchased the upgrade a few days ago and still haven't received the unlock code but I have requested that it be sent. Thanks again for your help - and have a great day, Bob

Will wonders never cease? I'm not too sure what I did, but, Robert, I reset the defaults in the advanced options section and that apparently solved two of my problems, e.g., the 'exhibit folder not found' error code has disappeared and I also was able to backup v7 to my hard drive and get the .sqz file. However, with my limited computer knowledge, I can't find the .sqz file so I can copy it to a disc and use it to complete the installation of v8. Can you help? Thanks to both of you, Bob and Virginia. Bob