Judy M.

PROBLEM SOLVED! In the Quicken Community, someone asked about the same problem I was having with Quicken and then said he found the solution on his own: RAV Endpoint Protection had been installed apparently having been bundled with another program. I remembered seeing a popup about RAV, so I went into Control Panel, checked my list of programs, and voila! There was RAV! So I installed it, and all is well. Whew!

Suddenly when I attempt to add a person (wife, husband, etc.), I'm getting the following error message, which I hope I've typed correctly because I was unable to Print Screen! File access is denied: C:\users\jmadn\appdata\local\temp\tmg52342951\apfdef.dbf.94FRMAPSelector.MRUNAP It seems odd (to me, at least) that it appears that it's a "temp" file, but I don't know enough about this to pass judgment! Meanwhile, I'm stuck and unable to add new people. I optimized and validated with no errors. So...help! Judy Madnick

I restart my system every morning, and during the "problem period," I was experimenting with "shut down" versus "restart" frequently. This is getting more and more weird. Yesterday all was well...and today I'm back to not being able to add a person! Interestingly, I'm having an issue with four different programs, all of which suddenly worked yesterday and are having problems again today: My PIM syncing with my phone, WordPerfect (which starts up on the second try), Quicken (which saves on the second try) and TMG (for which I can't add a person but seem to be able to do everything else). What makes this more curious is that yesterday suddenly all was well...and today not! I wish I knew what to look for!

Terry, The person who responded said, " I expect many others will frown on this procedure," after saying, "I don't bother setting the config (and friends) files to be restored to a test folder, I just let them go to the original location(s)." Therefore, I wasn't sure whether it was the right thing to do. Thanks for the confirmation. Judy Madnick Albany, NY

I was just about to do a restore to a temporary restore folder and noticed that I have to choose a folder to restore configuration files and timeline files. Should they also be restored to the temporary folder? I don't recall noticing this before. (IOW, I didn't pay enough attention!). My exhibits are all external, so they're not an issue. Thanks, Judy Madnick Albany, NY

Well, I made a focus group, selected everything that seemed appropriate for the GEDCOM, made the GEDCOM, downloaded the free version of Legacy, and imported the GEDCOM. I think my relative will be able to work with the GEDCOM, but she will have to purchase Legacy in order to do everything she wants to do. I was glad to see that I included the source information for her. I don't know whether every person has been included, but she can always look at my reports to determine that. Now she darn well better share any updates she has!!!

These people have to be added manually?

Jim, how do you make a GEDCOM for just one family within a database, assuming that that's possible? I have a relative who would like a GEDCOM of one of the families I'm researching so she can open it in Legacy 9. I've already warned her of potential issues, but I'm willing to share my data...for that one family.

I'm not running any other programs as administrator. To be honest, I don't recall what led to my running TMG as an administrator...but something wasn't working correctly and choosing to run TMG as administrator solved a problem. I could test it to see whether it's really necessary, but I'm so used to the security prompt when I start TMG, so it's no big deal. "No downside" makes me feel better. Thanks for your help!

Today I had 13 Journal Reports to save as .pdf files. I chose "printer," clicked "Create Report," and while "calculating text for x people" received a message "Unable to start the print job" and "TerPrint 2, Error Code 5."In every instance (13 reports!), when I tried again to print the Journal Report...I was able to do so. Very strange, IMO. In general, it didn't seem to matter how many people were included in the report, although when I tested VERY small reports, they worked. There was no problem with Descendant Indented Charts. Meanwhile, I tried all the maintenance options (although I questioned whether they were even going to be helpful) AND I rebooted my laptop. Nothing helped. Any idea what I have to do to avoid having to go through the process of saving Journal Reports as .pdf files twice? I would be happy to provide any other information that may help troubleshoot this issue...which has never happened before! Thanks in advance.

To be honest, I don't recall why I found the need to run TMG as administrator. Is there any problem doing so?

Jim, that's interesting. I just checked, and I am running TMG as administrator. Using Adobe Reader, I have to rename the file before I "print" the reporter, rather than after (as I was doing when I chose Microsoft Print to PDF), but I can deal with that. Is there any reason why I shouldn't be running TMG as administrator? Also, I should be using Microsoft Print to PDF in Printer Setup?

Something weird just happened. I chose Adobe PDF...and it worked! Wasn't that something that wasn't working with Windows 10? It's working now! I get the "Not responding" message, but in less time than when I was using the Microsoft Print to PDF driver as the printer, I would first have it fail...and then it would take a very long time for my larger journal reports to "print."

Anything new regarding this issue?

Ah, okay. I will make a note of that for future reference, as it will be useful for other issues. Thanks!

By request I have excluded a family member's first marriage, especially because there were no children of the marriage. However, the journal report still shows that "There were no known children of...." Is there any way I can avoid having that included in the journal report?

Terry's idea worked best for me. Michael, there didn't seem to be an option (at least not that I could find!) to exclude the sensitive tag type as you described.

Thanks for the ideas. I'll see what works best for me (other than simply including an excluded anecdote so that I have the info for myself).

And I appreciate your input. Thanks very much!

New computer, TMG installed, and most everything seems to be okay...so far. I've chosen Microsoft Print to PDF, but my reports are being saved to a temp file. I'm not finding an option as to where I would like to report to go. On my old computer, it would show up in my task bar, but not on my new one/ I don't ever remember having to choose a place for the report to be sent, and it was so simple to just open the file from the task bar. I tried this with CutePDF also. In addition, the file is being saved as an .RTF file, not a .PDF. Where did I go wrong?

Problem solved. I had .rtf files associated with Word (by default), and I don't have Word! So I downloaded Libre Office, associated .rtf files with that, and...BINGO! Whew!

Problem solved. I had .rtf files associated with Word (by default), and I don't have Word! So I downloaded Libre Office, associated .rtf files with that, and...BINGO! Whew!

Is there a way to attach this thread to http://www.whollygenes.com/forums201/index.php?/topic/17966-report-screen-preview-not-working/&_fromLogin=1#replyForm

Jim, in our other thread, you said, "TMG uses .RTF as intermediate files in the print output process." So it appears that for those of us who are having the problem under discussion, TMG (or Windows) isn't allowing the process to complete (i.e., go from the intermediate .rtf file to the final .pdf file). So now all we have to do is determine what's stopping the process perhaps???

I just found this thread -- which seems to reflect the same problem I'm having. Was there ever a solution found? My old notebook (still in my possession) and my new notebook are all Windows 10 with TMG installed. Both my Screen Preview and actual Printer job go to the temp folder.