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Posts posted by karenz

  1. Hi Jim,

    The problem seems to be solved now that I uninstalled Acronis. I wouldn't have thought that Acronis would cause such a problem, but TMG opened this evening with no problem now that I uninstalled Acronis. I'll just have to continue using the outdated and now unsupported backup software I was using with the old external drive. Hopefully this is the end of the problem.
    Thank you for your patience.

    Karen Zander

  2. Hi Jim,

    I ran the repair on TMG this morning, then maintenance procedures, then opened, closed and reopened several times during the day without problem. The Acronis backup just ran and then the error occurred again when I tried to open TMG. I am now going to uninstall Acronis and see what happens tomorrow afternoon. If I can open TMG without problem in the evening, then I'll know it was Acronis causing the problem. If TMG still doesn't open without error in the evening, then it's a mystery to me. In that case I may have to take you up on your kind offer to check the database.

    Karen Zander

  3. Hi Jim,

    I had a suspicion that the problem might be caused by my recent installation of Acronis True Image for Western Digital. I had to replace an external back-up hard drive, because the one I had ran out of room. The new drive uses a different software, and I couldn't figure out how to deselect certain folders. Though I never ran TMG during back-ups, and the external HD was only connected for back-up, I thought maybe Acronis had caused the problem. I figured out today how to deselect folders and deselected TMG in Acronis. The back-up just finished. The same problem with TMG occurred when I tried to open it. So either Acronis has damaged TMG, or something else unrelated has occurred. I will try the Repair mode tomorrow morning and let you know. 

    Karen Zander

  4. Hi Jim,
    Yes, I ran the maintenance procedures. Each time I get the index error, I get errors in Validate File Integrity. That's unusual. 
    Yesterday evening I tried opening TMG again, and it opened without issue. This morning I got the error again, was able to open by clicking abort - and 7 Validate File Integrity errors again. 
    I can't tell in the VFI log what the problem is. I've attached it. What would I be looking for?
    Would it be worthwhile to run the TMG Repair function? Or should I reinstall? Or just keep on with hoping for the best? (I don't like that last option!)
    Karen Zander

    Last VFI.log

  5. On trying to open TMG I got the following error:

    Index does not match the table. Delete the index file and re-create the index. 12203 FILL_N

    Where can I find the index file?

    I searched the forum but only found posts of people asking where to find the file to delete it. Is it one of the I.xxx files in the project folder?

    Maybe important, since deleting several projects a few years ago, TMG always begins with Updating Names. This time it got stuck and I can't open TMG at all.

    Thank you in advance!
    Karen Zander

  6. A few days ago I deleted (from within TMG) several datasets from my project which I no longer need. Since then, every time I open TMG I always get:
    "Please wait
    Updating names"
    I have run "optimize, validate file integrity, optimize" several times. TMG seems to run normally, but I am worried that I have caused some kind of corruption by deleting the datasets. Before I begin to enter too much new data into this project, can someone please give me a clue as to whether I've got a problem?

    Thank you
    and Happy New Year!

  7. This morning I tried to restore my TMG project on my second computer, and when I clicked on Restore from the Welcome screen I got this:

    Please wait while Windows configures AutoCad (went by too quickly to capture, but it said something like that)


    AutoCAD LT 2015

    The feature you are trying to use is on a network resource that is unavailable.

    Click OK to try again, or enter an alternate path to a folder containing the installation package 'acadt.msi' in the box below.

    Use source:

    c:\Users\ etc.

    I clicked out of that, and could enter TMG in Repair Mode. I ran all the maintenance procedures, and backed-up and exited.

    Then I made a second attempt to open TMG and got the same AutoCad messages. I clicked on cancel and got this:

    Error 1706. No valid source could be found for the product AutoCad LT 2015 - English. The Windows installer cannot continue. clicked OK.

    TMG started normally at this point.

    Any ideas why opening TMG is trying to install AutoCad? - which by the way has been installed for a while and running normally. What can I do to avoid this problem in the future?



  8. In TMG8.01, when I open another dataset in addition to my main dataset, there are no names for the second dataset in the Pick List. They do show in the Project Explorer, and the source list also contains the sources for the second dataset.


    When I have two datasets open at once, only the main dataset has names in the pick list.


    When I have only the second dataset open, the pick list gives me an error:


    OLE error code 0x800a017d: Unknown COM status code. 22 FRMNAMESEL.SHOW


    After that error occurred I tried the PE and finding that it worked, tried the Pick List again, but now clicking on it did nothing. Clicking on "File" or anything else, also did nothing, so I had to close out of TMG.


    Any suggestions?



  9. Now let's have a closer look at the report sample you provided:

    1) Birth tag (German: Geburt) is correct translated for subject, spouse and the first 3 children

    2) Marriage tag (German: Heirat) is correct translated for subject and the first 2 children - not for child no. 3

    3) Death tag (German: Tod) seems to me to be edited in the Master Tag Type List because when you look at the subject the report doesn't say "Tod" but "Gestorben" in German and when you look at the Father for the subject -the part within the round brackets- you use the correct German genealogical sign for birth but -an asterics- for death you don't use the usual cross sign but "ges." instead. Next look at the output for "Heike Forster" here it says "Death" instead of "Tod"

    4) Burial tag (German: Beisetzung) neither for the subject nor i.e. for "Heike Forster" shows up in German


    So I would kindly suggest to check the Master Tag Type list whether everything is as should be here - say has correct entries for the different tags in English as well as in German.

    And then re-check the people to see whether they have the correct tags assigned.


    Hello Vera,


    I do not believe that I edited the death tag, but I have now changed it to read as you indicated. Although all entries that contain information are correct, I am still getting English terms for the unknown information. Interestingly the blank family group sheet prints correctly with all German terms and no English. It's only on the FGS that have partial information, where I am getting a mish-mash of languages.


    Also, any ideas why the exhibit options are grayed out?




  10. I'm having problems with the family group sheets. They are supposed to have Subject, Spouse, Children, and M and F in gray blocks, and the names in clear blocks, but mine only have a thin line separating the sections, and no blocks at all. See attached.


    Also, I am printing them in German, with blanks for filling in, but the Birth, Marriage, Death tags for the blank items are in English, not German! I realize I could edit this in Word, but that's a nuisance.


    Most importantly I would like to fix the general lay out problem, since I really don't like the way they are coming out. By the way, it makes no difference which language I choose. Only the pdf's look the way they should, but I can't edit the pdf to change the English words to German, so I can't use that in this case. I have to use the Word Document, because that's the only way I can edit them to fix the English problem.


    Another thing I have noticed is that the exhibit options are all grayed out, whether the person has exhibits or not.


    Why don't my charts look like the sample family chart?




  11. The answer that I received is that this appears to be a result of a change to Windows Media Player.


    You need to try the following:

    1) Run the Command Prompt

    2) Navigate to c:\windows\system32

    3) Run the following command:

    regsvr32 msdxm.ocx


    That should 'register' msdxm.ocx.


    If you need help with trying this, please contact Support directly and they will walk you through this.


    Report back whether this works or not.



    My problem cleared up spontaneously a couple of weeks after it began. But this is interesting, because I believe I had updated Windows Media Player prior to receiving the error message. I had not installed anything new--just updated the Player, Antivirus and Spyware programs. I have, since then, updated Windows Media Player at least once more, and maybe that corrected the problem. I'll keep this fix in mind though, should it occur again.



  12. Discussing this with the programmer.




    I've just discovered that I can open exhibit properties on my laptop with no problem. The problem is just on the desktop, which is the computer I usually use for entering data. On both computers, the exhibits are external and they have the same path.

    Is it safe for me to update my project on the laptop at this point, or will I be transferring the problem to it?




  13. For some reason I can't open "properties" on any of my exhibits anymore. I can view them, but it's impossible to add a caption or any other information. I'm using 6.12 and I run all three maintenance procedures every time before closing the program


    This is the error:


    OLE error code 0x80040154: Class not registered. 35 FRMEXHIBIT.MSETPROPERTY


    What's causing this, and how can I correct it?