Virginia Blakelock

Try resetting the report definition for the Descendant Box Chart - using the Reset Defaults button under the configuration name on the report definition screen. Run that default box chart and see if you get an error message. Virginia

Perhaps further confusing to TMG is that the symbol || is used to divide the parts of a Memo in TMG. From Help: "The Master Genealogist™ (TMG) allows the Memo field to be split into parts. Vertical lines in the Memo field between the various pieces of information allow each part of the field to be treated separately. For example, the Memo field might look like this: Private||the 23rd Virginia Regiment." Virginia

Yoneit For future reference - with the end of WG support - when a problem arises in TMG, first try the Search box at the top right of the relevant forum page (the forum will remain at least for a while). Enter a word or short phrase descriptive of the problem. In this case I would enter simply MSVCR71.dll. In that same search box, click the gray button 'This topic' and select 'Forums'. Click on the Magnifying glass on the green background. Your problem is not a new one and there is probably a message with a fix. You may also find the fix using Google with the search term 'TMG MSVCR71.dll'. Let us know if you do not find the solution or run into a problem with the fix - Virginia

For a list of all the places in TMG where you can change the font size, go to www.rootsusers.org and on the lefhand side of that screen click on Downloads to download the TMG Font Sizes pdf file. And for more info and tips on customizing your layout, go to http://www.whollygenes.com/forums201/index.php?/topic/14442-my-new-favorite-layout-customizing-the-workspace-in-v8/?p=58147 Virginia

I have a few registrations. Contact me off list at vablake@aol.com Updated 8 January: My few copies are all gone. Sorry not to be able to help - Virginia

thanton2 There is no security threat. The slideshow viewer file in TMG will occasionally trigger a false virus message in some anti-virus programs, but the file has been thoroughly tested and there is absolutely positively no virus in TMG. For a clean install, uninstall v9.04 from the control panel and download and install the full v9.05, running the install as administrator (rightclick on the install file and run as administrator. You do not need to run as administrator after that). See Jim's instructions in an earlier message above. If you plan to continue to use TMG, I strongly recommend installing the latest version - 9.05. Virginia

Evelyn - The Individual Detail, Individual Narrative, Family Group Sheet all have the option to create the report for everyone in the project. There are probably other reports that do the same thing. You will want to set the report options to include all tags and sources - and experiment with the various reports to see what best fits your needs. Virginia

Kaye - Contact Support (they are available until the end of 2014): support@whollygenes.com Virginia

Dawn Did you click the link in the right column? I just downloaded it and it was v9.04. After you download, hover over the file with your mouse to see the details - or rightclick on the file and click Properties / Details to see the version Virginia

Patt - One more thing to try: In the Printing Preferences / Advanced option on the last screen before you print- under Paper & Quality Options, try 'User Defined' - the last option on the iist. Set the orientation to Portrait and set the paper size to 850 and 1100. Virginia

Patt - I reported this in April of 2012, but it never got fixed. There were just a few of us on the TMG list that had the problem. My Epson inkjet still defaults to A4 (8.2 in. x 11.6 in.) in TMG 9.04 - but Portrait, so printing it on 8.5 x 11 paper I can adjust the margins and it looks OK. Having it stuck on Landscape is a real problem. You could print to pdf or rtf and change the print setting there. Virginia

Familyprayer You will want the latest version - and it is important to keep your v9 updated if future changes are made. You can do this by downloading the trial version from the Wholly Genes site. TMG 9.03 is working fine for me. I prefer it to v8.08. There have been problems for a few people with v9 in the 'Check for an Update' option in TMG, but to be safe, when an update comes out, simply uninstall your v9 from the Control Panel and install the full trial version (always the latest version). Virginia

Linda - Did you try resetting the report to its default settings (using that button under the configuration name) - and using those settings without making any changes? Is the problem only with screen preview or does it have the extra spaces in Word or PDF? Virginia

Joe - Was it a .png image? VCF will not accept those. Virginia

John - I suspect a machine re-install is an overkill. The problem is with TMG. Is the program installed to the default folders? Are these problems all with the Sample Project? Do you have a default physical printer attached to your computer? In the reports, check that the Surety settings are ticked for _both_ 'No Threshold' and 'Include blank surety'. Virginia

John - Try the File / Maintenance options, including Initialize Repeat files. Virginia

John - If you have not already done so, try installing as Administrator (rightclick on install file and select Run as Administrator).. You do not need to run as Admin after that install. Virginia

Joe - Re 'cannot find ProgramData folder on C:' - make sure you have the Windows Explorer option set to show hidden files and folders: Start / Control Panel / Appearance and Personalization / Folder options / Show hidden files, folders, and drives. Tick that option in Advanced Settings and click OK. Virginia

Linda - I'm not sure where the extra white spaces are.. In the example below of a pedigree chart split across 2 pages, where are the spaces showing up in relation to those people - between generations? (click on image to enlarge it) Virginia

Jon - As Terry suggested, a backup button on your custom toolbar is convenient - and a good bit faster (see video here), which I find encourages frequent backups while I am working. Virginia.

Susan - Re the PDF printer - a couple of things to try: - Install the PDF printer: In TMG, File / Printer setup / Install PDF printer (button at top of page). - Go to Devices and Printers on the Windows Start menu. Rightclick on the Wholly Genes PDF Writer v4 and select Printer Properties. Select the Ports tab and set it to Nul if it is not already. Click OK. Re TMG Silver/Gold versions. Contact Support (support@whollygenes.com) and explain your situation. It should not be a problem for you to upgrade to Gold v9.03. Virginia

Sherry - Rightclick the TMG icon on your desktop and Run as Administrator one time - entering your registration number. You do not need to run as administrator after that. Virginia

Tracy - A similar problem was reported and a possible solution found on the forum here. Let us know if you are still having the problem. Virginia

Elizabeth - Thank you for reporting that. I hope the fix holds for you and will perhaps help other people with the same problem - Virginia

Ruth - If you notice that the colors in those videos are different from the accent colors in the standard color lookup table in TMG, it is because many of us have set up more subdued custom colors to use in accents and charts. There is info on how to customize the colors in the TMG color lookup table here: http://www.whollygenes.com/forums201/index.php?showtopic=11267 Ask if you have questions - Virginia