Karin

I have used TMG for a long time, but since upgrading to TMG8 UK from TMG7, I have been getting error messages when trying to print certain Reports. I am not trying to do them as a pdf. I use Vista 32bit. Here is the message that appears when I am trying to print an Individual Detail report, after I have pressed the Create Report button. OLE IDispatch exception code 1801 from CDINTF~1: Printer Installation failed. . If I click on Ignore the following message appears: OLE IDispatch exception code 65535 DEVMODE is NULL Check that the printer is installed correctly . If I click on Ignore again, the Screen Preview Draft View opens. If I click the Print button, the same message appears: OLE IDispatch exception code 65535 DEVMODE is NULL Check that the printer is installed correctly . If I click on Ignore again I am then able to print the Report. The same message also occurs for the following Reports: Ahnentafel - both; Audit; Descendant Indented Chart & Narrative; Distribution of People; Family Group Sheet; Journal Report; Kinship Report; List of: Pedigree – both; Relationship Chart However the vcf charts all print without any messages or problems: Ancestor Box Chart; Descendant Box Chart; Fan Chart; Hourglass Box Chart I see from the Forum a similar problem, but it relates to Win 7 users and pdf. I have tried uninstalling and reinstalling the Program following the guidelines by Jim Byram but the problem remains. (I have the latest update 8.04). Any advice very welcome please, as I am puzzled as to why despite all these error messages I am able to print the Report eventually.

Many thanks for the advice. Jim - I am using the current TMGv8.04 UK. Virginia - I installed the pdf printer driver as you suggested and the problem was solved. I can now print the Reports I need without any problems. Many thanks. Karin