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Karin

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Posts posted by Karin

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    I have used TMG for a long time, but since upgrading to TMG8 UK from TMG7, I have been getting error messages when trying to print certain Reports. I am not trying to do them as a pdf. I use Vista 32bit.

     

     

    Here is the message that appears when I am trying to print an Individual Detail report, after I have pressed the Create Report button.

     

    OLE IDispatch exception code 1801 from CDINTF~1: Printer Installation failed. .

     

    If I click on Ignore the following message appears:

     

    OLE IDispatch exception code 65535 DEVMODE is NULL Check that the printer is installed correctly .

     

    If I click on Ignore again, the Screen Preview Draft View opens.

     

    If I click the Print button, the same message appears:

     

    OLE IDispatch exception code 65535 DEVMODE is NULL Check that the printer is installed correctly .

     

    If I click on Ignore again I am then able to print the Report.

     

    The same message also occurs for the following Reports:

    Ahnentafel - both; Audit; Descendant Indented Chart & Narrative; Distribution of People; Family Group Sheet; Journal Report; Kinship Report; List of: Pedigree – both; Relationship Chart

     

    However the vcf charts all print without any messages or problems: Ancestor Box Chart; Descendant Box Chart; Fan Chart; Hourglass Box Chart

     

    I see from the Forum a similar problem, but it relates to Win 7 users and pdf.

     

    I have tried uninstalling and reinstalling the Program following the guidelines by Jim Byram but the problem remains. (I have the latest update 8.04).

     

    Any advice very welcome please, as I am puzzled as to why despite all these error messages I am able to print the Report eventually.

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