Terry,
I appreciate your reply. I tried the download. I tried all the options of where I purchased the upgrade. My packing slip did not have an e-mail address, so I used the name in the Ship and Bill to, which is the same name as used in previous versions. I used the same e-mail as in previous versions. I have the Gold Unlock code correct and have it stored in a word processor. The code is the same as the code used in previous working versions on my XP machine. Have verified it several times.
When I view the support txt file the e-mail is the same as the one I am using, the code is correct, but the name is only "Tommy" with no last name. "Tommy" is the user name on the Windows 7 machine I am trying to load TMG.
Any other suggestions?