Mule2303

Hi Jim Okay - I think I have a clue what might be the problem here. While using TMG7 - I had a need to restore a backup after my laptop died and was eventually replaced and I restored once again. From that point on every time I backed up I was reminded that 22 external exhibits could not be found. However, the Exhibit Log looked fine no Frownies so I sort of 'foolishly' ignored the message. I always use Internal Exhibits so was curious how this came about. It was only when the error count rose to 26 after adding new Internal Exhibits that I started to get concerned. The Backup Log for Missing Exibits contained unreadable garbage and at this point I contacted Phil at support. After plenty of dialogue he concluded that something untowards had happended during the switch from one laptop to another and the restores done at the time. I requested a fix or a workaround but the support ran dry at that point, and I was told it would be addressed in version 8. Fair enough. Here we are and I think this could be related to the same problem I reported before. I just ran again the Validate File Integrity and chose not to search for Missing External Exhibits. It completed without error. However, the error log shows the following which agrees with the time the process(s) were run. 17-01-2012, 14:19:48 202Invalid path or file name. 21 TMGAPPOBJ.MSEARCHAD2 18-01-2012, 19:13:52 202Invalid path or file name. 21 TMGAPPOBJ.MSEARCHAD2 18-01-2012, 19:14:17 202Invalid path or file name. 21 TMGAPPOBJ.MSEARCHAD2 18-01-2012, 19:14:18 202Invalid path or file name. 21 TMGAPPOBJ.MSEARCHAD2 Does this help understand the problem? Also if I run Validate File Integrity and say Yes to search for Missing External Exhibits and select a valid Exhibit Folder (albeit it's empty) I get an error dialogue box with the same error as above? Any thoughts?

Hi Roich Good news well done. And well done Jim. I tried the same steps, but cannot uncheck the External Exhibits flag, even when I uncheck the Project Data Files flag, External Exhibits remains checked and yet i don't have any 'Physical External Exhibits'. I just went through my entire list of Internal Exhibits in the Exhibit Log and all are viewable, IE, no frowny faces? Any ideas?

Hi Guys, I tried the same test Roich made in another post but for the same problem when using XP. I opened the sample project and successfully made a backup into my backup folder set up in preferences. So seems to point to an issue with my project perhaps. I also tried to backup my TMG8 project to my TMG7 backup folder and that also gives the same error message. I know you guys are busy trying to solve this but can someone please advise the contact details for technical support, I have sent two mails now and still no response? Regards David

Hi Jim Many thanks - yes I see that now. And that would explain the second error message. Thank you.

Hi Roich I am experiencing exactly the same issues but with Win 7 Home Premium 64 Bit. I have the issue logged under another thread so hopefully someone will crack it soon. I have also reported the issue to technical support twice now but no response as yet. Good luck. Regards David

Hi Guys, well I have tried everything you have suggested and no joy. Even went to the lengths of uninstalling, clearing left over TMG8 folders. Registry Clean, turn off Virus scan and reinstall and restore from TMG7. Exactly the same problem. Ran the checkdsk utility before and after. I don't know where to go from here other than to contact support. Which I already did some 10 days ago but have not received any reply from them. Can someone please confirm the contact details for support - maybe I got the details wrong. Kind regards David

Hi Robert and Jim Forgot to add I also restored the preferences to default. But this did not change the paths recorded in preferences. Not sure if it should have, but thought I had better mention it. Regards David

Hi Robert and Jim. Thank you both for trying to help with this. I changed the path in preferences by browsing to point to My Documents, initially TMG8 did not accept this and kept referring to Documents. So I manually changed the path in preferences by inserting the 'M'y followed by 'space' in front of the word 'Documents' and then it remembers 'My Documents'. I tried the backup with only filters and accents and it still reports the same error with invalid path. Then I changed the preferences to point directly to my Desktop to eliminate any lengthy paths and this still failed. What is puzzling me further is if I exit the program and then answer yes to the prompt to backup, it states the project is in use elsewhere and cannot be backed up. So either way choosing Back Up from the menu gives me an invalid path, and choosing yes to Back Up when closing the program gives me Project in Use and cannot be backed error. Any further suggestions most welcome. Should I try a new restore from TMG7 or a fresh install of TMG8. I had used the Beta version 8 before purchasing the released version. But uninstalled that prior to installing the released version. Could that have caused a problem? Looking forward to your replies.. Kind regards David

Can anybody else please assist with this issue. It seems Jim is unable to answer. Vacation maybe? Regards David

Hi Jim, strange I did post a reply to your questions, by can't see them in this Topic? So apologies for the delay in answering. Answers below. Operating System: Windows 7 Home Premium - 64 Bit Windows User Account: 'David' Path from Preferences: C:\Users\David\Documents\The Master Genealogist v8\Backups\ PS - I have tried running the program as Administrator and it makes no difference. Regards David

Can anyone confirm the latest software version for UK Gold TMG 8. When I check About it reads version 8.00.0000 Is this the latest version? Regards David

Thank you Terry. Regards David