svinson

You have my sympathy as this has now happened to me as well. I have had all sorts of problems with rel 6.04 as it would not allow me to back-up my files. After having gone for over a month without being able to back-up, out of desperation, I re-installed 6.04 from scratch. I'm now up and running again and at least I am able to now do back-ups again. But I've noticed I have lost some sources. The source still appears in the Master Source List but the link to the person is just "lost". The question is how many have I lost, and there is just no way to know. This is incredibly frustrating as with over 2,500 persons in my project it's like looking for a needle in a haystack. It would be helpful if you could call up a report which listed source entries but there is no such option under Tools. I recall someone else in the forum saying they had lost witnesses as well and I presume this must be part of the same problem. It's really unfortunate because it makes you just lose confidence in the product. Regards,. Simon

Jeff Absolutely sure. I can only think that rel 6.04 somehow changes your registration number. Anyway, have emailed support . Simon

Virginia I had previously tried resetting all the preferences so have taken the step of reinstalling the software. However when I re-enter my registration details it won't accept them for some reason - so now I'm completely locked out. There seem to be quite a number of other members who have listed problems with 6.04 on the forum, so maybe I would be better off reverting to release 6.03 until all the bugs are fixed. Thanks, Simon

Jeff Thanks for the suggestion - sounds a bit drastic though. How do I make sure that I don't lose the current version of my project? If I first copy the sub directory 'Projects' in the TMG directory then re-instal TMG 6.04 and then copy the files I copied back into the new 'Projects' sub directory will I still be able to load my project OK? The sub directory 'Projects' currently has 79 files (1 has a PJC extension, 19 have FPT extensions, 30 with DBF extensions, 29 with CDX extensions) all of which relate to one project. I don't know enough about the file architecture, but I presume that the PJC file 'points' to the other files. Can I be sure that after having re-installed 6.04 that TMG will be able to find the correct file it needs and load my project OK? Thanks Simon

Virginia Thanks for the suggestion but in fact I had already tried this and it doesn't work. The problem I'm getting is that when I go File, Backup the "Open" pop box comes up - so it appears that 6.04 is looking to open a file when I'm actually trying to backup up a file. Do you have any other suggestions as I haven't been able to backup my project for over a month now? Thanks Simon

Does anyone know how to fix this as it seems there is a bug in 6.04 which prevents you from being able to backup your project. Any help would be much appreciated. Thanks, Simon

Jeff Yes I have, and my usual backup location has not changed. So this isn't the problem.

Virginia .... and yes, I always backup to another location on my C drive. Everything worked like a charm with 6.03, so this problem has only occurred following the upgrade to 6.04. Simon

As soon as I select File then Backup the "Open" pop up box appears, and yes it does the same thing when I load the 'sample file'. Can anyone help me fix this? Thanks, Simon

Ever since I upgraded to release 6.04 TMG does not backup my project when I exit. As a result, I've been unable to take any backups since upgrading to 6.04, almost a month ago. In addition, when I try to manually backup (using File, Backup) it still won't backup. Instead, I get a pop up box called "Open" which appears to be asking me to select a directory and file to 'open', which clearly is not what I want to do. How do I fix this? Regards, Simon PS: I've checked the File, Preferences, Advanced, Backups to check that the default directory for my backups is still correct, and it is.