BigTem

Here we go again. I have tried installing the TMG v8.04 update using both the TMG “look for update” and downloading the demo version from the website. When I tried installing through the program the first time, it showed “Wrong file size” as I recall and on subsequent attempts it hung on the “Install” button. There was a tmginstall.log created when I tried installing the demo version which I can forward if it will do anybody any good. I guess I was lucky. My Version 8.02 appears to still work and wasn't deleted. The uninstall information in the Control Panel was deleted. I am going to have to try and remember what I did with 8.02 and go through that again? I will read the pinned message 'Re-Installing TMG8' at the top of this v8 forum for specific instructions on re-installing v8. This is not a good sign -- the same problem in 2 updates in a row. Success. The 8.04 is now installed and working. I did not have to reenter my serial number. Why did the old 8.02 installation leave remanants?

I experienced the same problem on 2 different computers upgrading from 8.00 to 8.02 on Win7 x32 machines. When I went to uninstall following Jim's instructions, the uninstall data was no longer in the "Programs" list under <Control Panel>. Will deleting all the "Program Files" and "ProgramData" TMG subdirectories achieve the same results? I'm thinking probably not, since it won't remove registry enteries. My data is backed up. Any suggestions on where to go next? Thanks. Solved my own problem. 1. Renamed "C:Program FilesThe Master Genealogist v8" to "C:Program FilesOld The Master Genealogist v8" 2. Renamed "C:ProgramDataThe Master Genealogist v8" to "C:ProgramDataOld The Master Genealogist v8" 3. Renamed "C:ProgramDataThe Master Genealogist v8 Installer" to "C:ProgramDataOld The Master Genealogist v8 Installer" 4. Renamed "C:UsersusernameAppDataRoamingThe Master Genealogist v8 to "C:UsersusernameAppDataRoamingOld The Master Genealogist v8" Deleting the first 3 folders would probably have had the same effect but I wanted to save them just in case...:-) 5. Execute the "tmg8setup.exe" trial download After this I had to re-enter my v8 code and my project files seem to be ok. Version 8.02 appears to be working. I haven't decided what to do with "C:UsersuserAppDataRoamingOld The Master Genealogist v8". I suspect that I will follow Vera's instructions: "In case everything worked fine up to this point, say TMG v8.02 is now fully functional, the only thing left to be done is to copy your custom (and only those!!) "User Program Data Files" (see step 3 <4 in my case> !! above) from C:users[username]AppDataRoamingold_The Master Genealogist v8 to C:users[username]AppDataRoamingThe Master Genealogist v8 After that the folder ....AppDataRoamingold_The Master Genealogist v8 can be deleted." Hope this helps someone else. Be sure you have the latest 30-day trial download.

My notebook hard drive died. I have a new hard drive and am reinstalling everything. Ugh. My backup was less than 24 hours old so I am in pretty good shape, thank goodness. What is the quickest and easiest way to reinstall TMG v6 Gold? -- from the original installation disk and down load all updates or is there an easier way? My user ID is not my current email address and I don't know how to change it. Thanks. Tem Moody moodyrg@nctv.com