Weasie46

Using Version 9 I get the following error message when trying to export a gedcom: File access denied. C:\users\weasie\appdata\local\temp\tmg54493695\_file_e.dbf. 4736 MSUBSTITUTION_E Then process of finishing the export of the gedcom stops and the computer is locked up. Anyone know how to fix this problem? Thanks

Looks like Cyber Free Ransomware was the problem. Thanks for the suggestions.

I have turned off Avast. Windows Defender is not in use. I still get the same message. Is there anything else I should be turning off to be able to make a gedcom file? I still get the same error message and a locked up program with Avast turned off.

My TMG locked up while trying to print a report. I had to go to CTR+ALT+DEL to stop the program from running. When I returned to TMG the first message I received was “Repair mode has been activated” but it let me proceed to open a project. When I tried to open the project I had been working on when the program locked up, I couldn’t open it because the “project was in use elsewhere.” There is no other program using the project. No problem opening the Sample project and one other project I have. I did note, however, that the Sample Project has its own folder. My two projects, All Ancestors and Borrowscale, are not in folders. There are just numerous files with the appropriate name. Could that be part of the problem? I have rebooted the computer (twice) but that did not end the problem. I downloaded CCleaner and deleted temp files and cleaned the registry. That did not solve the problem. I have tried researching this project in the TMG-L archives. Using both Safari and Chrome, I cannot open the archives. I saw other posts about this issue on this website. The solution seemed to be to send a zip file to Jim Byram. Help please! Weasie46