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Bizegrama

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  1. Thanks, Jim. I will call support tomorrow am.
  2. Recently I had my laptop HD crash for 2nd time & it died a permanent death! I now have a new laptop with Windows 7. In trying to install TMG on new laptop, I inadvertantly placed my a MS Office serial number into the serial number for TMG. These old eyes got off a line when copying the serial number! Well, now unfortunately, when I try to unlock the dowloaded version it says I need to call support. I have tried uninstalling and reinstalling. Even tried to install on a 16gb jumpdrive, but TMG always sees the wrong serial number I put into it the first time I tried to install it on this laptop. There must be a file I need to delete somewhere through Windows explorer, but can't seem to locate it. I have two computers which I run TMG on: a Vista desktop and now this Toshiba laptop with Windows 7. I originally had it set up with the program installed on both computers and the data running off the jumpdrive (a 2gb). It worked great since I could switch back and forth as needed. Any suggestions on how to solve this problem or do I need to call support?? (Not applicable to this problem, but the PDF writer work around for Windows 7-works great). Thanks, Shirley
  3. I recently installed GedStar Pro for Android on my HTC Evo (available through Market on Sprint phone). It works great. No ability to edit, but all I need it for is when going to a research facility. The software itself is a free download, but there is a cost to purchase the converter program.
  4. I was planning on installing Windows 7 - 64 bit on my current desktop computer. I currently run TMG 7.04 on Vista 32 bit on that computer and on Win XP on my laptop. I have data stored on my jump drive which I switch back and forth as needed. My question is will I have a problem with TMG 7.04 and Windows 7 - 64 bit. I have read about the printer problems with Windows 7. Would I be better to wait until TMG v. 8 comes out to install Windows 7. Any input would be appreciated. Thanks in advance. Shirley
  5. Reports

    Thanks, Jim, that solved the problem. Sorry it took me a while to get back to you. Shirley
  6. Reports

    Hi, I noticed in the forum that this is due to a file is missing. I have version 7.04, and everything was working ok until today. Not sure how this file disappeared or got corrupted. Is there somewhere I can download this file. I did a search and did not see it any where on my computer. Thanks for your help
  7. I have tried everything I can think of to have a person show up on picklist - including filtering, searching by ID number, changing tag type, etc. The person is definitely in my database. His wife and children show up on the picklist. Any suggestions? Thanks
  8. I've been trying to print out a pedigree chart. The PDF file says there are two charts being generated, but only one comes up. I've tried doing it saving to file, to printer and on Print View and still only one chart is printing. Number of generations is set at 256 - I've even tried lower setting. Is this a known bug or am I doing something wrong? Printer, etc. is working fine. Family Group Sheet printed out fine. Thanks
  9. Hi, This may have been discussed previously, if so, I apologize for asking it again. I've created another project, and would like transfer my custom source types from my main project. Is there a way to that? Thanks Shirley
  10. Adding images in TMG6 in WinVista

    Hi, I recently purchased a new computer which came with Vista. I did follow the instructions mentioned by Jim. I also had to turn off the Aero feature. It seems to work TMG seems to work fine. I did download the file from Microsoft for the help files and help now works fine - no problems. For Exhibit Log, I was able to right click on the area under the Sort, Focus, etc area. When right clicking I choose Insert New Image, then Select Existing File (my image was already saved), then selected the file. It seemed to transfer them fine. Hope this will work for you. My only problem is figuring out how to get the image to show up in my Descendancy Narrative in Word. I have MS Word 2007. Shirley
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