This morning I experienced the crash of the 8.04 upgrade on a 64-bit Win 7 system, after (in TMG 8 > Help > Check for Updates) I simply clicked for it to install. I followed Jim Byram's instructions on the pinned message at the top of this forum, cleared all the files and directories as he described, and downloaded the latest setup file. When it was on my Win 7 desktop, I right-clicked and chose "run as administrator", and when it asked whether it was for one user or everyone, I chose everyone. It installed completely, and after I restored my database and beat on it awhile, including exporting the entire database as a GEDCOM and finding no errors, I'm convinced that it is fine. Thanks for the tips!
Update for 8.04 Crashed and Uninstalled TMG Completely
in The Master Genealogist v8
Posted · Edited by Don Boyd · Report reply
This morning I experienced the crash of the 8.04 upgrade on a 64-bit Win 7 system, after (in TMG 8 > Help > Check for Updates) I simply clicked for it to install. I followed Jim Byram's instructions on the pinned message at the top of this forum, cleared all the files and directories as he described, and downloaded the latest setup file. When it was on my Win 7 desktop, I right-clicked and chose "run as administrator", and when it asked whether it was for one user or everyone, I chose everyone. It installed completely, and after I restored my database and beat on it awhile, including exporting the entire database as a GEDCOM and finding no errors, I'm convinced that it is fine. Thanks for the tips!