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Peter Goodey

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  1. List of People

    It looks as if I'll have to try Technical Support.
  2. List of People

    This is not so. I consistently run TMG from my normal account using "run as administrator". I don't want to do it that way, it's the only way I have been able to get TMG to work. I use XP Pro I am not aware of having changed anything that might cause these symptoms.
  3. List of People

    [Printerinfo] printertype=2 Orientation=1 Printer Setup is set to Windows Default
  4. List of People

    I have checked Control Panel (again) and the default printer is HP Deskjet 5600 as it should be. I have reset TMG Printer Setup to Windows default. I have deleted and recreated the report (without suppressing output). Again "No printer is installed...". On the report definition screen, I now click Properties and specifically set the HP Deskjet 5600. The report now works. I reload the report and run it but again "No printer is installed". Click Properties and the HP Deskjet is selected (it's remembered that bit). Click OK. Click Create Report and it works! It seems that it will not work unless you click properties in the report definition screen. I am getting mightily fed up with TMG. Has anyone got any ideas?
  5. List of People

    I'm afraid it's not as simple as that. 1. In Printer Setup, a specific printer is set, not the Windows default. The program remembers this setting. 2. In Reports...List of People, I have set the report's output to "Print Preview". In the "Properties" options on the Report Definition Screen, I have again selected a specific printer (surely this step should not be necessary?). 3. The setting in (2) above is not remembered and has to be set again each time. This is surely not right? 4. In these circumstances, the report works. 5. If I carry out steps (2) and (3) again and then change the report option to "Suppress output", the report works. 6. However, on subsequent attempts the report produces the "No printer installed" message. 7. The only way to get it to work is to cancel the "Suppress output" option and repeat all the above steps. I hope this provides a taste of the mess that things are in.
  6. List of People

    Attempting to run a List of People report in order to change a flag, output suppressed. The report has been running quite happily but certainly I've now started getting "No printer is installed so the document could not be constructed". The printer is set in TMG to Windows Default. Control Panel confirms that there is a default printer set up. Has anyone got any ideas?
  7. Version 6.12

    Very well, Vera, thank you. I thought you had forgotten about me. I'll wait for a while.
  8. Version 6.12

    Can anyone please point me towards a ready-to-install download of version 6.12 UK edition?
  9. All Users...or not?

    A bit early to reach that conclusion, I would have said.
  10. All Users...or not?

    Virginia The administrator account is enabled. "Change the way users log on or off" - "Use the Welcome Screen" and "Use Fast User switching" are both checked.
  11. All Users...or not?

    An update... I uninstalled TMG, cleared out old folders and cleaned the registry. I then reinstalled TMG 7 (UK Gold) for all users using the "Peter (Admin)" account (administrators group), accepting all the defaults. The situation with reports was exactly the same as before which didn't surprise me. When running from the Peter (Admin) account, it produces error messages and then exits. If I run TMG using "Run as Administrator", reports seem to be produced normally. Although it's precisely the same setup program as before, this time for some bizarre reason, it presented me with the US sample project when previously it was the UK sample! I've searched the hard drive and the UK sample is nowhere to be seen! Should I laugh or should I cry? None of the other software I've installed on this PC has caused me any trouble.
  12. All Users...or not?

    Installing in safe mode was a recommendation of TMG technical support! The first installation on this machine was a 'normal' installation and was unsuccessful. However I suppose it will be interesting to see whether another attempt throws up any differences. I'll do a clean uninstall and a normal reinstall and report back.
  13. All Users...or not?

    TMG 7 UK Gold was installed in safe mode as "administrator" to c:\The Master Genealogist v7. I have been attempting to run TMG from an account "Peter (admin)" which was set up to have administrators rights. When run from this account, TMG produces error messages instead of reports. When run from this account using "Run as Administrator", TMG produces reports correctly. No data storage locations have been changed. All this is using the sample project only. The operating system is Win XP Pro.
  14. All Users...or not?

    Printer settings make no difference. I'm sure you're right that it works well for some people. On the other hand all, you won't hear about the potential customers who have tried, failed and given up! I'm only persevering because of my investment of time and sffort. If anyone can suggest a new mix of uninstall and reinstall options I'll try it....
  15. All Users...or not?

    It won't produce reports at all.
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