Everett

The issue has nothing to do with WinVista and nothing to do with Win7. It has to do with the fact that 16-bit code doesn't run under 64-bit operating systems. The only solution for the word processing output issue is to run TMG7 under a 32-bit operating system.

I am running Windows XP sp3 (not 64 bit) and consistently get this error report. Still waiting for a fix.

TMG is not designed for Windows X64 and has not been tested at all with that OS. It may be that some of the report make use of 16 bit code that X64 cannot deal with.

 

Phil

Wholly Genes Tech Support

I am using Windows XP Pro SP2 with TMG 6 and 7 on D Drive. This problem plagued me in both Version 6 and 7.

This error persists on my desktop with V7.

When I try to develop an individual narrative from the sample project in Word 2000 or later, I get the Wordport Spawn Error, followed by contact technical support.

Any ideas?

Everett Hunt

I am getting a "WordPort Spawn Error", followed by "conversion error #20", "contact technical support", when I try to print Journal report in Word or RTF format to a file or printer. (I have emailed technical support)

Using XP pro with TMG6.

I would appreciate any help.

Everett

Helly Jenny, I see you wrote an email to support. Your email has been passed over to Phil (phild@whollygenes.com), he has sent you a reply.

I am getting the same error message with efforts to save a journal report to a Word file. I have sent two emails to tech support but have not had a reply.

I created this website originally with TMG 4.0, but only recently with Jim Byram's help discovered how to do the same in TMG 6.

Please take a look at this recording of Hunt Family Pioneers in the Northeastern U.S.

http://homepages.rootsweb.com/~huntpage