usascottwright

I sent an email to Harry Goegebeur to purchase the v9 and have not heard from him yet.

1. I had purchased version 8 everything was working fine 2. I thought I had purchased version 9, downloaded it and put in the serial # I had and it said it was unlocked and I was putting data in just fine. 3. Sometime in June, a virus got into my computer and I had to refresh my computer. 4. Reinstalled version 9 and put in the serial number that I had done before, this time it says serial # not valid. 5. I downloaded version 8, put in the serial number, but now it won't open the data file says it was created with a newer version. 6. I opened version 9 to see if I can export the data to bring back to version 8 but export is grayed out. What do I do now? How can I purchase version 9 or export my data file so I can operate in version 8?

I thought I had version 9, I have been putting in the license I had and it has been unlocking it this whole time. I had to refresh my computer because of a virus and now when I put in the license it does not unlock. I talked to someone there and said >> Order Number: 2133359 on March 12, 2014, is for version 8 When I run 8, I cannot see any data. I open 9 to see if I can export the data to reload it into 8 and the export is grayed out. Can you tell me what I can do or how to upgrade to v9 so I can access my data. I could have sworn I had purchased v9 sometime in 2016, but I can't find any documents or another serial number. ============ update: July 13, 2017 1. I had purchased version 8 everything was working fine 2. I thought I had purchased version 9, downloaded it and put in the serial # I had and it said it was unlocked and I was putting data in just fine. 3. Sometime in June, a virus got into my computer and I had to refresh my computer. 4. Re installed version 9 and put in the serial number that I had done before, this time it says serial # not valid. 5. I downloaded version 8, put in the serial number, but now it won't open the data file says it was created with a newer version. 6. I opened version 9 to see if I can export the data to bring back to version 8 but export is greyed out. What do I do now? How can I purchase version 9 or export my data file so I can operate in version 8?

MS Office 2007 does not have the .ged file extension so it can save as a correct file. I am saving the file as a plain text file: file.ged but in MS2007 it is saving the file as file.ged.txt MS office 1997 saved it correctly. I had 1997 on my lap top and converted the file that way, but now my laptop is down. Any ideas? any utilities that I could use to save a file into a correct format?