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Found 1 result

  1. I tried to update to ver 8.08 from an entry that I encountered in my "program list" on my start menu. (I am not even sure how it got there.) Mid-way through the upgrade, I got an error message that the upgrade could not continue with my anti-virus program, Trend Micro's Titanium, being open. Since I was unwilling to close Titanium, I tried to close the TMG upgrade program instead - but it continued anyway. It proceeded for a while and then announced that it had failed and was rolling back the upgrade. That roll-back destroyed not only the upgrade but both the previous ver 8.07 of TMG and my Titanium anti-virus program. Re-installing the Titanium anti-virus program was relatively simple. When I accessed the Wholly Genes site, however, I found that ver 8.07 was listed as the most current version and that there was no ver 8.08 available from that site. When I found access to the ver 8.08 upgrade on one of Jim Byram's postings, I downloaded it - and it installed ver 8.08 without even requesting that I close Titanium. I also had had problems installing the ver 8.07 upgrade in that it indicated that the upgrade had failed and rolled back both the upgrade and the previous ver 8.05. This is unacceptable in what otherwise should be a very simple upgrade. I am losing patience with the amateurism of the Wholly Genes programming staff. The TMG program is very sophisticated and requires more than casual quality controls on the design, implementation, and testing of any new versions. Why should upgrades previous to ver 8.06 have required a manual cleaning of remnants of older versions from the registry and file system? The steps indicated in Jim Byram's posting on the subject are routine and could have been automatically implemented. How did major errors in ver 8.07 slip through and require an almost an immediate ver 8.08 upgrade? If the report writer for version 8.00 was upgraded, why didn't the design accommodate WordPerfect immediately? etc. etc.
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