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Conversion Error #14

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I'm using TMG V. 7.01, on a Vista SP1 PC, with MS Word 2007. I am trying to save a Individual Detail or Individual Narrative to a "Word for Windows" (.DOC) file and can't do it. I always get "Conversion Error #14; Could not create destination file". I have selected "Word for Windows 2000 or later" as there is no option for "Word 2007" . I can't find any help for "conversion error #14". Is there a list of these errors anywhere?

 

I can save a file when I choose ASCI text so the report is created with Notepad. Perhaps the error #14 concerns some settings in my Word 2007 (not listed in TMG options) ?

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Guest PhilDee

What is the path for the report? i.e. where are you sending it to be stored?

 

Phil

Wholly Genes Tech Support

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What is the path for the report? i.e. where are you sending it to be stored?

 

Phil

Wholly Genes Tech Support

-------------------------------------------------------------------------------------------------------------------------

 

I think I found my problem. The problem probably occurred when I did not specify a good file name and location in the "file name" space within the "Save To" function. I am now able to create the Word documents as I did in V.6.

 

thanks for the reply.

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What is the path for the report? i.e. where are you sending it to be stored?

 

Phil

Wholly Genes Tech Support

 

I have Windows 2007 with Office 2007 and am trying to save the report to c:\Documents and Settings\user\My Documents\The Master Genealogist v7\Report_output\v.doc. I get the same error "conversion error #14: could not create destination file". Any ideas?

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What is your operating system? You mentioned 'Windows 2007', but it is not clear whether you meant Word 2007 or Windows7.

 

Virginia

 

Yes, sorry about that. I meant Windows 7.

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TMG7 does not support output to Word, WordPerfect, RTF or HTML under 64-bit operating systems. A replacement for the word processing output libraries is in development.

 

Please read the message here about how to get the Wholly Genes PDF driver working under Windows 7 x64 (64-bit).

 

Virginia

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What is the path for the report? i.e. where are you sending it to be stored?

 

Phil

Wholly Genes Tech Support

 

I am having the same problem but I am using Windows 7 and Office 7. My version of Windows is 32 bit. I am using the path: C:\Users\Bob2\My Documents\My Dropbox\genealogy\reports. I have also tried it after deleting the spaces between My Documents and My Dropbox but still no luck.

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Robert -

 

The spaces should not make a difference.

 

TMG's default path for report output in Windows7 is:

 

C:\Users\username\Documents\The Master Genealogist v7\report_output

 

(The documents folder in Windows 7 may be named either Documents or My Documents.)

 

You don't have to store your report output in the default location, but you should update the path in Preferences / Current Project Options / Advanced to reflect the current location. Read Help / Data File Storage and particularly the section on "How the User Data Files Folder is Set Up.'

 

I don't think the Dropbox folder should make a difference, but you could try bypassing it temporarily to make sure.

 

Virginia

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Robert -

 

The spaces should not make a difference.

 

TMG's default path for report output in Windows7 is:

 

C:\Users\username\Documents\The Master Genealogist v7\report_output

 

(The documents folder in Windows 7 may be named either Documents or My Documents.)

 

You don't have to store your report output in the default location, but you should update the path in Preferences / Current Project Options / Advanced to reflect the current location. Read Help / Data File Storage and particularly the section on "How the User Data Files Folder is Set Up.'

 

I don't think the Dropbox folder should make a difference, but you could try bypassing it temporarily to make sure.

 

Virginia

 

Thanks Virginia! I noticed that the output was to My Documents. Changing it to Documents seemed to clear it up. Now I am able to route the output to My Dropbox for safekeeping.

 

Bob

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Virginia, I'm also getting the "Conversion Error #14", even after meticuously following your instructions.

 

I'm running TMG 7.04.0000 Gold Edition on Windows 7 (X86) 32-bit, and using Microsoft Word 2007 as my word processor.

 

Using the TMG taskbar File>Preferences>Current Project Options>Advanced and going to Report Output, I typed:

C:\users\bill\My Documents\The Master Genealogist v7\Report_output\

Clicked Apply and OK.

 

Back at my TMG project, from the taskbar I selected Report>Descendant Narrative.

On the Report Definition screen, I selected Use the Current Focus Person and it properly showed :

Subject(s) of the Report: One person, 5:8061 John Martin.

 

The Report Definition shows:

Save To: file type: Rich Text Format (RTF)

File Name:C:\users\bill\My Documents\The Master Genealogist v7\Report_output\Descendants of John & Susannah (Irwin) Martin.RTF

 

When I click on Create Report, it seems to start OK with messages "Creating text for 40 people"..."Processing Endnotes, Footnotes".

And then the message: Conversion Error #14: Could not create destination file".

 

When I look in the Report Output, the proper RTF file name is there, but it has 0 bytes in it.

 

Where did I mess up?

 

-Bill Martin Denver, CO

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Use the browse function (click the button to the right of the field) to select the Report_output folder rather than typing it. That will eliminate any path errors.

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Use the browse function (click the button to the right of the field) to select the Report_output folder rather than typing it. That will eliminate any path errors.

 

Jim I did exactly as you said, but still got the error #14.

 

What might I try now?

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Use the browse function (click the button to the right of the field) to select the Report_output folder rather than typing it. That will eliminate any path errors.

Jim, if it's any help...TMG is creating the correct file path...

C:\users\bill\My Documents\The Master Genealogist v7\Report_output\Descendants of John & Susannah (Irwin) Martin.RTF

...to my Descendant Indented Narrative report. It's just that when I try to Open it [also when I right-click to look at its Properties] that file is empty.

-Bill

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Bill -

 

Have you tried resetting the report definition - using the Delete button under the configuration name?

 

Virginia

When I clicked Delete, a message appeared:

"This is a standard report definituion and cannot be deleted. Would you like to reset the options to the defaults?"

I clicked Yes. The Configuration name "Descendancy Narrative" stayed in the box and was not deleted.

-Bill

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Name the report "test.rtf" and try it (after resetting the report configuration as Virginia suggests).

After trying to delete the report configuration name and getting the message "This is a standard report definituion and cannot be deleted. Would you like to reset the options to the defaults?" I clicked Yes. The Configuration name "Descendancy Narrative" stayed in the box.

 

Then, using your suggestion, I changed the Report Definition File Name to just test.rtf

[The TMG Taskbar File>Preferences>Advanced has the Report output path as C:\Users\bill\Desktop ]

When I clicked on Create Report, that file path appeared in the File Name box as C:\Users\bill\Desktop\test.RTF

 

Then the progress report screens seemed to indicate that processing was continuing OK until I got a screen

WordPort Spawn Error. I clicked OK and got a screen Conversion Error #20: Unknown error - contact tech support.

 

 

An icon did appear on my Desktop with test.rtf as its title. I clicked on it - It was empty.

 

-Bill

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Bill -

 

If the system type is 32-bit, try the report without endnotes or footnotes.

 

To find out whether the system is 64- or 32-bit:

 

Click on the Start button in the taskbar

Type 'system' in the search box

Click on 'system' in that list.

Look under 'system type' for the -bit version.

 

(This may vary slightly depending on your computer, but generally the info is to be found there.)

 

Virginia

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Bill -

 

If the system type is 32-bit, try the report without endnotes or footnotes.

 

To find out whether the system is 64- or 32-bit:

 

Click on the Start button in the taskbar

Type 'system' in the search box

Click on 'system' in that list.

Look under 'system type' for the -bit version.

 

(This may vary slightly depending on your computer, but generally the info is to be found there.)

 

Virginia

Looking at the contents of my C drive, there is a C:\Program Files (x86). Therefor, I've always assumed that I have a 32-bit computer.

However, using your suggestion...The Control Panel > Hardware Properties shows I have an "ACPI x64-based PC". Clearly, a 64-bit processor.

WHEW! Now we know the problem.

So...I'll quit trying to generate a report in RTF.

There is a Word for Windows 2000 or later. I'm using Microsoft Word 2007, so I selected the "...2000 or later" option.

Clicking on that gets me a file name ending in .DOC, which is just fine.

The file name is C:\Users\bill\Desktop\test 6.DOC I copied and pasted the C:\Users\bill\Desktop\ from the TMG taskbar File>Preferences>Advanced>Report output title...so it should match.

 

When I click on Create Report, it starts OK "Generating report for 40 people" but then quits with a WordPort Spawn Error box.

Clicking on OK gets me a box saying "Conversion error #20: Unknown error - Contact Tech Support."

Now what?

-Bill

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This suggests that you are running a 64-bit operating system.

You were quite correct, Jim. As I explained to Virginia:

 

Looking at the contents of my C drive, there is a C:\Program Files (x86). Therefor, I've always assumed that I have a 32-bit computer.

However, using your suggestion...The Control Panel > Hardware Properties shows I have an "ACPI x64-based PC". Clearly, a 64-bit processor.

WHEW! Now we know the problem.

So...I'll quit trying to generate a report in RTF.

There is a Word for Windows 2000 or later. I'm using Microsoft Word 2007, so I selected the "...2000 or later" option.

Clicking on that gets me a file name ending in .DOC, which is just fine.

The file name is C:\Users\bill\Desktop\test 6.DOC I copied and pasted the C:\Users\bill\Desktop\ from the TMG taskbar File>Preferences>Advanced>Report output title...so it should match.

 

When I click on Create Report, it starts OK "Generating report for 40 people" but then quits with a WordPort Spawn Error box.

Clicking on OK gets me a box saying "Conversion error #20: Unknown error - Contact Tech Support."

Now what?

-Bill

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