MortenM 0 Report post Posted February 3, 2009 I am running TMG 7.03.0000, Norwegian language version. My database currently contains 4000+ persons. Recently, I found a large number (several thousand) new events tagged as GEDCOM. They appear to be clones of certain event tags (mainly birth, marriage, death, profession), the originals remaining in place. Some items could even be older versions of edited or deleted events, but I am not absolutely sure of this. I had a fresh backup, but when restoring it I found the same thing there. Next, I downloaded John Cardinal's TMG utility to see if I could do a bulk delete. (I understand that Wholly Genes take no responsibility for that program.) Tough luck - I could not even open the file, but got an error message saying Not a correct index file - unsupported collating sequence and next: Error -1 from CTMGDB Error (-310) Not a Correct Index File opening ... In response I rebuilt the index, but to no avail. I have started deleting the records one by one - very frustrating exercise when you cannot delete them in bulk from the Master Event List. I apparently have to go through the individuals one by one and delete each faulty entry. Is there anyone out there that can help me? What has happened and why? How can I best repair the damage? Morten Mo, Norway Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 3, 2009 I don't recall seeing an issue like this. You need to take this to Support since someone is going to need to look at your project. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted February 3, 2009 I don't know how you would get those extra tags, but have you checked that the collating sequence is set correctly for your language in Preferences / Current Project Options / Other / Collate Sequence? Virginia Share this post Link to post Share on other sites
John Cardinal 0 Report post Posted February 3, 2009 Not a correct index file - unsupported collating sequence See "All Environments", point #2, on this page: http://www.johncardinal.com/tmgutil/known.htm Before you delete anything, and especially before you use TMG Utility to delete anything, I'd contact support. Several thousand new tags should not appear out of nowhere. You should understand more about the issue before you try fixing it. Share this post Link to post Share on other sites
MortenM 0 Report post Posted February 7, 2009 (edited) Thanks, both, for the tip on the sorting sequence. Tried to reset it to the General option. TMG reindexed the project, but again no luck. Have now contacted support, should probably not try too much until they have had a go at it. Morten Mo Edited February 7, 2009 by MortenM Share this post Link to post Share on other sites
