19melody42 0 Report post Posted October 17, 2009 Wholly Genes, I downloaded the FTMSTools and it would not let me in? So I uninstalled it 3times and now it will not let me install it. Do I get a refund? Why? What was the problem? I have Visa? I use Firefox? My FTM is Version 9. I have ca 28 different files on my FTM. Most of them are so large the Relationship Calculator does not work. I have a County file using the data from the cemeteries in our county, etc. What to do? Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted October 17, 2009 At what point did FTST not let you in? Had you entered the registration information? Were you able to import your FTM9 data and were you able to open FTST after that or is that when the problem started. Virginia Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 17, 2009 Virginia, It never gave me the option to enter the CODE. It just downloaded the program from the exe. file and then when I clicked on it it gave me an error message. Nancy Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted October 18, 2009 Do you recall the error message? Virginia Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 18, 2009 Something that said I wasn't reg? The order of letters from WG was 1.Shipping Info 2. bvelke@whollygenes ....Download 3. support@whollygenes --- Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 18, 2009 FTST never allowed me to open it. Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 18, 2009 I used the FTVista Update before I downloaded one time but that didn't make any difference. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted October 18, 2009 Did you copy and paste the registration information from the email into the program so there was no chance of error there? Virginia Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 18, 2009 Virginia, It never asked for the Registration Information. melody Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted October 18, 2009 Melody - Contact Wholly Genes support directly for help in sorting it out. Email: support@whollygenes.com Virginia Share this post Link to post Share on other sites
19melody42 0 Report post Posted October 19, 2009 thank you for all your help. melody Share this post Link to post Share on other sites
