Jump to content


Photo

Tmg v7.04-PDF printer driver and Win7


  • Please log in to reply
45 replies to this topic

#21 Cheryl

Cheryl
  • Members
  • 39 posts
  • Gender:Female
  • Location:Florida Panhandle

Posted 24 March 2010 - 07:07 AM

Ok, but the result doesn't change no matter what you call it.

When I save a pdf it gives me an error. When I attempt to print a pdf it gives me an error. When I CREATE REPORT it gives me an error. The only time I don't get an error is if the Report Destination is Printer and the printer is a mechanic printer, not PDF.

I'm giving up and waiting for TMG8.

I'm feeling dense. My options seem to be SAVE or PRINT.

Those aren't the options on my Report Definition Screen.

When Acrobat (PDF) is selected as the output file type, the options are:
[Create Report] which creates the report and saves the configuration file.
or
[Save Settings] which saves the configuration file.

The Wholly Genes PDF Writer v3 should never be chosen as a system printer or as the printer on the TMG 'Printer setup' screen. Only TMG can use the Wholly Genes PDF Writer v3 and that is done internally,


Cheryl

#22 dvs

dvs
  • Members
  • 14 posts

Posted 08 May 2010 - 12:39 PM

When I run the pdfinstall I get the message "acXMLParser.dll not found".

Edited by dvs, 08 May 2010 - 12:40 PM.


#23 llanning

llanning
  • Members
  • 3 posts

Posted 04 July 2010 - 09:22 PM

I have Windows 7 64-bit TMG 7.04.0000

Step 13 of the original instructions fails for me, the PDF printer is not installed. Here are the messages from the Amyuni Document Converter:

Copying acfpdfuamd64.dll file
Error Code: 2
The system cannot find the file specified

Installing printer driver
Error Code: 2
The system cannot find the file specified

Installing printer
Error Code: 1797
The printer driver is unknown

Printer setup failed
Error Code: 1797
The printer driver is unknown

Since I did the standard install, I assume these files should be there.

#24 Jim Nyfeler

Jim Nyfeler
  • Members
  • 1 posts

Posted 08 July 2010 - 06:28 AM

Have you released a fix for Windows 7 (64), Word 2007? I continue to try to SAVE to a word file, and continue to receive the Wordport Spawn, Conversion Error #20.

I:
1. Go to the Report menu
2. Click on Journal from the pull down menu
3. Set up my options
4. Click on SAVE
5. I then get the error messages

Jim Nyfeler

#25 Terry Reigel

Terry Reigel
  • Moderators
  • 4,643 posts
  • Gender:Male
  • Location:Boone, NC

Posted 08 July 2010 - 06:51 AM

The fix to allow creation of reports to word processor files under 64-bit operating systems has been announced as being part of TMG8, which has not yet been released.

In the meantime, work-arounds include 1) installing TMG on a computer running a 32-bit version of windows and running reports to word processor files from there, and 2) installing XP Mode on your Windows 7 system, installing a copy of TMG 7 in it, and running reports from that copy.
Terry

See my Tutorials and Articles on using TMG at tmg.reigelridge.com

The Second Edition of my book, A Primer for The Master Genealogist, is still available
. For more information see my website.

#26 Cheryl

Cheryl
  • Members
  • 39 posts
  • Gender:Female
  • Location:Florida Panhandle

Posted 08 July 2010 - 07:16 AM

Or give up reports and catch up on other work. That's pretty much what I did. Although I did install on a 32 bit laptop I haven't run any reports in eons. I am caught up on scanning documents though. :-)

The fix to allow creation of reports to word processor files under 64-bit operating systems has been announced as being part of TMG8, which has not yet been released.

In the meantime, work-arounds include 1) installing TMG on a computer running a 32-bit version of windows and running reports to word processor files from there, and 2) installing XP Mode on your Windows 7 system, installing a copy of TMG 7 in it, and running reports from that copy.


Cheryl

#27 laura1814

laura1814

    Happy TMG user since v.96d

  • Members
  • 81 posts
  • Gender:Female
  • Location:Sour Lake, Texas
  • Interests:Genealogy, law, opera, pre-Romantic fortepiano sonatas, British history, British peerage, English Regency period, pre-Victorian English literature, ballroom dancing, sewing, philosophy, choral music, theology, needlework. . .

Posted 15 July 2010 - 12:40 PM

To have the PDF driver work under Win7 (32-bit), I simply installed the driver using File / Printer Setup... and clicking the [Install PDF printer]. That permanently installs the PDF printer driver.

When you want to print a report, you select Acrobat (PDF) for the 'Save to' file type.

I too am running Win 7 Home (x32) and TMG v7.04.000.

I don't actually want to print, I just want to create a one-page pedigree that I can share with another researcher. I would happily share a text file, but PDF is the only option.

  • Selected Pedigree under Reports menu. Changed options to suit, saved settings. Ran again. Nothing happened. Ran again. Got "Calculating text" box. Then get an error: "OLE IDispatch exception code 1801 from CDINTF~1: Printer Installation failed.."
  • Click Ignore, get this error: "OLE IDispatch exception code 65535 from CDINTF~1: DEVMODE is NULL Check that the printer is installed correctly.."
  • Click Ignore, the error repeats. Click cancel, now get a real crash: "Object GOREP is not found. 4 FRMRDS_ONEPERSON.DESTROY"
  • Click Ignore, get "Unknown member ROPROTECTIONMAN." Click Okay, this cycle continues with a whole series of varying errors, no matter whether I ignore, abort, or retry.
I did try to install the PDF writer, both from within the report and from the File menu as above, and got a set of errors that I cannot copy/paste, several of which amounted to variations on "file not found."

Reporting this would be a lot easier if the errors were logged, but my "error.txt" file in the "logs" directory is dated 2009.


VENT mode ON

This is particularly frustrating because I've now spent over an hour testing this, checking for updates, trying to search here on the forum (which is broken), writing this report, etc. It would have been faster to scan the original document I got my data from and send that instead, or to key all the data in freshly in a new text file or email message.

I have a laptop running XP with TMG on it, so I guess I'll try it there.

VENT mode OFF

Edited by laura1814, 15 July 2010 - 12:54 PM.

Laura Wallace

#28 Jim Byram

Jim Byram
  • Moderators
  • 7,340 posts
  • Gender:Male
  • Location:Framingham, MA

Posted 15 July 2010 - 03:35 PM

As a last resort, you could ask Support to assist you with this. :mellow:

#29 Michael Hannah

Michael Hannah
  • Moderators
  • 2,733 posts
  • Gender:Male
  • Location:Los Ranchos, New Mexico, USA
  • Interests:Genealogy, Computers

Posted 16 July 2010 - 01:57 PM

I too am running Win 7 Home (x32) and TMG v7.04.000.

I don't actually want to print, I just want to create a one-page pedigree that I can share with another researcher. I would happily share a text file, but PDF is the only option.

Hi Laura,

Sorry to hear you are having such problems. You say you are using a 32-bit version of Win 7 Home? A number of users have that operating system and are using TMG with no report problems at all. If us fellow users on this forum are to try to help, we need more detailed information about your TMG Installation, report settings, etc.

You say "I would happily share a text file". Have you tried to run a report where on the "Report Definition Screen" you specify the "Save to: File type:" as "ASCII text"?? That should work. But you say that "PDF" is the only option." Have you checked within TMG in the "File / Preferences / Options / Program Options / Reports" to see if you have selected anything other than PDF as possible report output types?

Don't give up. If you truly are running a 32-bit version of Win 7 Home, then reports should work.
Michael
See my book on how I customize TMG My Way.
My website.

#30 laura1814

laura1814

    Happy TMG user since v.96d

  • Members
  • 81 posts
  • Gender:Female
  • Location:Sour Lake, Texas
  • Interests:Genealogy, law, opera, pre-Romantic fortepiano sonatas, British history, British peerage, English Regency period, pre-Victorian English literature, ballroom dancing, sewing, philosophy, choral music, theology, needlework. . .

Posted 16 July 2010 - 05:06 PM

Hi, Michael, thanks for your response.

Sorry to hear you are having such problems. You say you are using a 32-bit version of Win 7 Home? A number of users have that operating system and are using TMG with no report problems at all. If us fellow users on this forum are to try to help, we need more detailed information about your TMG Installation, report settings, etc.

What do you want to know? I've applied all available updates for Windows and TMG.

You say "I would happily share a text file". Have you tried to run a report where on the "Report Definition Screen" you specify the "Save to: File type:" as "ASCII text"?? That should work. But you say that "PDF" is the only option."

Yes, PDF is the only thing available in the drop-down box.

Have you checked within TMG in the "File / Preferences / Options / Program Options / Reports" to see if you have selected anything other than PDF as possible report output types?

Yes, all file types are checked.

Don't give up. If you truly are running a 32-bit version of Win 7 Home, then reports should work.

I appreciate the encouragement. Maybe later I will have the energy to be able to troubleshoot further if anyone has any suggestions; I'm afraid I'm all used up for now. I'll check back tomorrow.

Edited by laura1814, 16 July 2010 - 05:07 PM.

Laura Wallace

#31 Michael Hannah

Michael Hannah
  • Moderators
  • 2,733 posts
  • Gender:Male
  • Location:Los Ranchos, New Mexico, USA
  • Interests:Genealogy, Computers

Posted 16 July 2010 - 05:26 PM

Hmmm... If you truly are running a 32-bit version of Win 7 Home, and you have all file types checked for output types in Preferences, then you should be seeing lots more options for file types on the Report Definition Screen. This sounds like something beyond us mere users. I suggest you contact Support directly. Unfortunately it is now a weekend, so you may have to wait until Monday unless some other user has an idea?
Michael
See my book on how I customize TMG My Way.
My website.

#32 Virginia Blakelock

Virginia Blakelock
  • Moderators
  • 3,178 posts
  • Gender:Female
  • Location:Ohio

Posted 16 July 2010 - 05:31 PM

Michael -

I think Laura mentioned earlier that it is a Pedigree report - for which PDF is the only option (perhaps because of the necessary formatting).

Virginia
Win7 Professional x64

#33 Michael Hannah

Michael Hannah
  • Moderators
  • 2,733 posts
  • Gender:Male
  • Location:Los Ranchos, New Mexico, USA
  • Interests:Genealogy, Computers

Posted 17 July 2010 - 08:08 AM

Ah, I had missed that, Virginia. I see from her earlier post that you are right. Hmmm... then this seems to fall under the issues of getting PDF to work. Still might need help from Support.
Michael
See my book on how I customize TMG My Way.
My website.

#34 Michael Hannah

Michael Hannah
  • Moderators
  • 2,733 posts
  • Gender:Male
  • Location:Los Ranchos, New Mexico, USA
  • Interests:Genealogy, Computers

Posted 17 July 2010 - 11:02 AM

Laura,

You will need to get the PDF driver properly installed to generate any Pedigree charts, and Support should be able to help you with that. Until you get the PDF working for Pedigree charts, you may want to generate a different report to a file. I would suggest a Journal report of the same person you were going to do the Pedigree. You can set its Options for ancestors for some number of generations. I agree it is not the same as the Pedigree chart, but at least it should produce a file of similar data to a Pedigree to share with your fellow researcher.

Hope this gives you ideas,
Michael
See my book on how I customize TMG My Way.
My website.

#35 Wiley

Wiley
  • Members
  • 24 posts
  • Location:US

Posted 17 July 2010 - 03:46 PM

The only 'Pedigree' print option is pdf. The 'Pedigree - Compressed' print options are the full list. (go figure.)

As a side note: To restore the default font, pitch, etc. of any report select the default report and click delete. TMG will tell you you can't delete a default report but do you want to reset the defaults. Click 'yes' and the defaults are restored.
John

#36 gary2560

gary2560
  • Members
  • 4 posts

Posted 24 March 2011 - 05:00 AM

hung up screen-shot
no conversion screen-shot

I, too, have tried steps 1-15 on my new Windows 7 x86 (32-bit) machine running TMG ver. 7 but am unsuccessful in getting reports output to Adobe PDF. The above links to my Public dropbox show screen-shots of my results.

I, of course, can output to my default printer and then print & scan the document and ultimately get to a PDF... but what a pain!

WHOLLY GENES: please fix this problem! :angry:

#37 Jim Byram

Jim Byram
  • Moderators
  • 7,340 posts
  • Gender:Male
  • Location:Framingham, MA

Posted 24 March 2011 - 07:20 AM

It's not clear where this is coming from and doesn't appear to be a printer driver installation issue.

You do not have the Wholly Genes PDF Writer v3 selected as the printer driver in File / Printer Setup, do you? It should never be selected as the printer driver (in TMG or at a system level).

The PDF driver is permanently installed? It should be.
File / Printer Setup / [Install PDF printer]

The report output is set to Acrobat (PDF), right?

You haven't previously created the report and have it open in Adobe reader or an equivalent?

It's hard to 'fix' this problem when the nature of the proiblem isn't clear. TMG8 uses an updated version of the PDF printer driver which resolves the WinVista/Win7 installation issues and bugs.

#38 Virginia Blakelock

Virginia Blakelock
  • Moderators
  • 3,178 posts
  • Gender:Female
  • Location:Ohio

Posted 24 March 2011 - 06:10 PM

I, too, have tried steps 1-15 on my new Windows 7 x86 (32-bit) machine running TMG ver. 7 but am unsuccessful in getting reports output to Adobe PDF.

Note that steps 1-15 apply to 64-bit machines, not 32-bit.

You might try resetting the report definition to its defaults (use the Delete button under the configuration name).

Virginia
Win7 Professional x64

#39 Jim Byram

Jim Byram
  • Moderators
  • 7,340 posts
  • Gender:Male
  • Location:Framingham, MA

Posted 24 March 2011 - 06:18 PM

Note that steps 1-15 apply to 64-bit machines, not 32-bit.

Steps 1-15 can apply to both 32-bit and 64-bit Win7. The steps after 15 apply only to 64-bit Win7.
http://www.whollygen...x...ost&p=47437

Virginia's point about resetting the report configuration is important and should be done.

#40 gsbrown4

gsbrown4
  • Members
  • 7 posts

Posted 20 April 2011 - 01:35 PM

:angry: :angry: :angry: :angry: :angry:

I just tried to install the pdf driver. Everything went fine up to step 18. There is no "ports" tab. Just "general" and "Hardware". Perhaps this is because I have no physical printer connected? When I tried TMG to create a pdf report, PMG hung. What next?

You opened the "Properties", not the "Printer Properties". Please look at the PDF driver right-click menu carefully and follow the instructions exactly.

:angry: :angry: At the risk of appearing stupid, will someone please tell me where the 18+ step Jim Byram pdf install instructions are!!!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users