belindal 0 Report post Posted February 25, 2010 My computer crashed last week and now I have to re-install TMG UK Gold 7.0. I have downloaded the trial version from the website, but I cannot get it to recognize my serial number. I know I am putting in the right info, as I have a screen shot of the "About TMG" page that details the version, my name, my email and the serial number. Help! PS - sorry if I am posting this in the wrong place... Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 25, 2010 If you are using the v7 registration information, it should work with v7. You must use the information in the registration email including the same email address. If you have changed your email address since then and are using your current address, that won't work. If you can't resolve this, you need to contact Support and they will help. Share this post Link to post Share on other sites