Jump to content

Recommended Posts

Hi

 

I have sent an email to support but as it is the Easter Break I am not expecting anyone to be working and wondered if anyone can help. I am a complete idiot where computers are concerned.

 

I cannot send you a Trouble Report as I cannot enter the Report.

 

When I try to enter a tag it opens and then immediately closes. If I try to change a flag etc I get the error window saying words to the effect that GOREP is missing. I can validate my file and it shows that I have no problems but when I try to close and save my project it will not allow me.

 

Regards

 

Half Pint

Share this post


Link to post
Share on other sites

Lin -

 

Can you use Help / Check for an Update to close the program? After the program closes, you can cancel 'Check for an Update'. That would close TMG normally and minimize the chance of losing the data you were working on. If that works to close the program, try rebooting and see if you still get the error.

 

Do you recall what action you took just before the problem started - like run a report?

 

The full GOREP error message may offer a clue. Error messages are saved in the error.txt file (it should open in Notepad if you doubleclick on it). This is the path to that file:

 

C:\Documents and Settings\User name\My Documents\The Master Genealogist v7\Logs\error.txt

 

The error messages are dated and time-stamped with the newest at the bottom of the list. Copy/paste the last couple of them in your reply.

 

What operating system are you using?

 

Virginia

Share this post


Link to post
Share on other sites

Hi Virginia

 

The Help / Check for Update let me close the project but just before it closed a message came up saying that a component was missing so a check could not be made. I tried to type it out for you but it disappeared too quickly.

 

I don't know if this is connected but when I went back into my project to close it down, the persons name was missing from the detail window [she did not have her parents entered so I cannot see the extent of the omission]].

 

I am using Vista and went into the Error Report as you suggested and here is a copy of those for today.

 

4-04-2010, 20:25:16 1923Object GOREP is not found. 14 FRMCHART5.UNLOAD

04-04-2010, 20:26:05 1923Object GOREP is not found. 0

04-04-2010, 20:26:06 1923Object GOREP is not found. 0

04-04-2010, 20:26:17 1923Object GOREP is not found. 0

04-04-2010, 20:26:19 1923Object GOREP is not found. 0

04-04-2010, 20:27:15 1923Object GOREP is not found. 0

04-04-2010, 20:48:46 1923Object GOREP is not found. 0

04-04-2010, 20:49:08 1923Object GOREP is not found. 0

04-04-2010, 20:49:59 13Alias 'GOREP' is not found. 7 FRMEXPLORER.CNTPVIEW.CNTTREE.RLRELOADCONTENT_ASSIGN

04-04-2010, 21:38:46 13Alias 'GOREP' is not found. 7 FRMEXPLORER.CNTPVIEW.CNTTREE.RLRELOADCONTENT_ASSIGN

04-04-2010, 21:40:55 13Alias 'GOREP' is not found. 7 FRMEXPLORER.CNTPVIEW.CNTTREE.RLRELOADCONTENT_ASSIGN

04-04-2010, 22:02:27 1923Object GOREP is not found. 2 FRMFLAGMANAGER.CMDOK.CLICK

04-04-2010, 22:02:29 1923Object GOREP is not found. 542 FRMFLAGMANAGER.MOK

04-04-2010, 22:02:30 1923Object GOREP is not found. 16 FRMFLAGMANAGER.CMDOK.CLICK

04-04-2010, 22:03:14 1923Object GOREP is not found. 2 FRMFLAGMANAGER.RELEASE

04-04-2010, 22:03:15 13Alias 'GOREP' is not found. 36 AFDATE

04-04-2010, 22:47:31 13Alias 'GOREP' is not found. 36 AFDATE

04-04-2010, 22:47:33 13Alias 'GOREP' is not found. 36 AFDATE

 

Thank you so much for trying to help me.

Share this post


Link to post
Share on other sites

Hi Virginia

 

After I sent my last reply I sat here for a couple twiddling my thumbs and for some reason I decided to re-open my Project.

 

When I did everything seemed ok so I checked a few things ie a Report and moving between tags and did so without any apparent problems.

 

Now I am totally confused.

 

Regards

 

Half

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×