Virginia Blakelock 0 Report post Posted August 22, 2010 Allan - The first time TMG v7 runs after it is installed, it creates three Data File Storage (DFS) folders, as explained in the Help topic 'Data File Storage'. There will be a set of three DFS folders for each installation you made - each path ending with the name of the installation folder you used. The default installation folder is as in the list below. You should be able to find the folders if you look in those locations on your computer. I added the three DFS folders to my Favorites list in Windows Explorer - so I can find them easily. My article here explains in a little more detail, with screenshots, which files are in which folders, and also explains how to see hidden files and folders in Windows Explorer, in case that is why you are not finding them. The list below was drawn up before Win7, but the locations in Win7 are similar to Vista: ================================== 1. Shared Program Data Files (buttons, graphics, language, help files, etc.) Windows Vista: C:\ProgramData\The Master Genealogist v7 Windows XP and Windows 2000: C:\Documents and Settings\All Users\Application Data\The Master Genealogist v7 ================================= 2. User Program Data Files (layouts, toolbars, dna, app.ini, etc.) Windows Vista: C:\Users\username\AppData\Roaming\The Master Genealogist v7 Windows XP and Windows 2000: C:\Documents and Settings\username\Application Data\The Master Genealogist v7 ================================ 3. User Data Files (logs, projects, config files, export, exhibits, etc.) Windows Vista: C:\Users\username\Documents\The Master Genealogist v7. Windows XP and Windows 2000: C:\Documents and Settings\username\My Documents\The Master Genealogist v7 ================================= Let us know if that is not clear or if you have any questions about the DFS system. Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 Many thanks Virginia I've found all the folders as you indicated. I hope I'm not going to need to access them for any reason, but it's good to know where they are. Allan Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 Virginia - It is doing it again!! 'File in use by another user'. The only change I have made from when it was working properly on my re-installation (when it had reverted to being an unregistered 30-day trial copy) is to enter my Serial Number in order to register it as a licenced copy. Could the system be tripping up over this? Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 Would it help if I sent over a .doc with a sequence of screenprints? The installation program (tmg7setup.exe 05/08/2010) has 45,462KB. The application itself (tmg7.exe 13/02/2009) has 41,638KB. Are these complete? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted August 23, 2010 The values that you gave are rounded so are useless. TMG v7.04 tmg7setup.exe - 46,552,735 bytes tmg7.exe - 42,636,703 bytes You have to look at the file properties to get the file size. Select the file. Right-click and select 'Properties'. Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 tmg7setup.exe - Size 44.3 MB (46,552,735 bytes) Size on disk 44.3 MB (46,555,136 bytes) tmg7.exe - Size 40.6 MB (42,636,703 bytes) Size on disk 0.6 MB (42,639,360 bytes) ... so no difference there. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 23, 2010 Do you get this message with your own project? If you open the Sample project do you get the same message? Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 I get the same messages with the sample project on both Reports and Preferences Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 23, 2010 Can you Ignore the messages and continue? Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 No. For Reports I get four more different message when I Ignore, and finally a message saying 'The report definition is in use by another user' which I cannot close. For Preferences I get two different message on ignore, and then a display of the Program - The Master Genealogist v7 folder contents Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 (edited) When I close that I get a new message 'file outtype.dbf' does not exist. When I Ignore that I get five further different messages, and then get thown back to TMG Preferences - Current Project Options - General. If I then click on Project Options - Reports the display is empty. Edited August 23, 2010 by allanpeter Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 23, 2010 (edited) Jim, Michael, Virginia, Terry. Thanks to you all for your support on this. There seem to be some fundamental issues with the application, like calling for a .dbf file that doesn't exist, and locking me out because it thinks there is another person using the program. I have put the problem to 'support@whollygenes.com' who, I hope, have the technical resources to figure this out. If there isn't a quick (and robust) solution I will most likely revert back to populating my previous software package. Whilst it doesn't have some of the nice features of TMG, it also hasn't given me any problems for the past ten years. Best regards Allan Edited August 23, 2010 by allanpeter Share this post Link to post Share on other sites
Michael Hannah 0 Report post Posted August 23, 2010 Allan, There has to be something unique either about your computer system or how you are installing the program since hundreds and hundreds of users have no problem installing and using this software. Hopefully support can figure out the issue. Good luck. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 23, 2010 Let us know what you find out, Allan. You also may be able to get some clues from the error.txt file in the Logs folder (in the User Data Files folder - No. 3 on my list above). The error.txt file captures and stores TMG error messages. Each message is date-and-time-stamped so you can correlate it with the actual installation process. A message saying 'class not registered', for example, could be significant in an installation. With an error event there is often a string of error messages - but only the first message in the string is important and most useful for figuring out the cause of a problem. Good luck - and keep us posted. Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 24, 2010 Many thanks Virginia. error.txt is certainly a well-populated file! This morning the sequence was (<my action>: <Report - Descendant Indented Narrative> 24-08-2010, 07:49:25 107Operator/operand type mismatch. 13 ISOUTFILETYPE <Ignore> 24-08-2010, 07:50:00 107Operator/operand type mismatch. 9 FRMRDS_PEOPLE.CNTREPDEST.MSETCONTROLS <Ignore> 24-08-2010, 07:50:42 107Operator/operand type mismatch. 13 ISOUTFILETYPE <Ignore> 24-08-2010, 07:51:11 107Operator/operand type mismatch. 9 FRMRDS_PEOPLE.CNTREPDEST.MSETCONTROLS <Ignore> 24-08-2010, 07:51:36 107Operator/operand type mismatch. 13 ISOUTFILETYPE <Ignore> 24-08-2010, 07:51:41 107Operator/operand type mismatch. 9 FRMRDS_PEOPLE.CNTREPDEST.MSETCONTROLS <Ignore> 24-08-2010, 07:51:43 107Operator/operand type mismatch. 13 ISOUTFILETYPE <Ignore> 24-08-2010, 07:51:45 107Operator/operand type mismatch. 9 FRMRDS_PEOPLE.CNTREPDEST.MSETCONTROLS <Ignore> 24-08-2010, 07:53:21 107Operator/operand type mismatch. 13 ISOUTFILETYPE <Ignore> Display of Descendant Indented Narrative with empty File type box I wonder if there is a connection with the message 'File 'outtype.dbf' does not exist'. Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 25, 2010 Allan - As I mentioned, only the first message in an error event is significant in determining the cause; that was 24-08-2010, 07:49:25 107Operator/operand type mismatch. 13 ISOUTFILETYPE The other messages reflect actions that follow and do not need to be reported. Tech Support will have some suggestions to help resolve the problem. Keep us posted - Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 27, 2010 Virginia, Tech Support recommended that I do a re-installation in Safe Mode. I now no longer get any of the warning /fatal messages, which were causing my paranoia. This means that the re-installation has given me back a usable system. Although there is still a discontinuity between File-Performance-Reports displayed list of Options, and the list displayed in the Report Narrative Definition screen, because I still have access to the RTF option, I can once again produce and save reports with end/foot notes and, if I want, convert them to Word format. I can easily live with this. Allan Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 27, 2010 Allan - Good news that you no longer are getting the error messages, but I don't understand why you are not seeing all the report file types on the report definition screen for the Descendant Indented Narrative. In Preferences / Reports / Preferred output types, if you click on Select All and then OK, your screen should look like the first screenshot above, with all file types selected - including Word for Windows 2000. In the report definition screen for the Descendant Indented Narrative, the 'Save to' drop-down list of file types should be fully populated as in the second screenshot. If not, there is still a problem that needs to be resolved. Virginia Share this post Link to post Share on other sites
allanpeter 0 Report post Posted August 27, 2010 Thanks Virginia. The problem remains that the 'Save To' continues to have jusr Acrobat, ASCII and RTF displayed. I've told TECH Support that I can live with what I've got, but if they want me to play with my configuration against their instructions to help them try and find the fault I'm happy to do this. Allan Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted August 27, 2010 Getting just those three file types seems unusual, but you're in good hands with tech support. At least you have the ability to run reports now without the error messages. Virginia Share this post Link to post Share on other sites