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sam.m

Viewing the help file comes up with a blank page?

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Can someone please check if they are having the same issue as me.

 

I was trying to view tmg's help file (pressed F1) and it came up with a blank page and would not display any of the help file. I could see the chapters & sections tree and was able to expand it out.

 

Strangely I could open tmg's help file from the start>all programs etc menu and the help file displays correctly, so I guess I'll use that method for now. I could also open tmgs help file correctly by selecting it from tmg's directory in windows explorer.

 

Is it only happening on my system?

 

The only change I have made to my system was the Microsoft security updates this morning. Did microsoft change something?

 

Using Windows XP SP3 patched until today.

 

post-2492-1284544846_thumb.png tmg pressing f1 for help - blank page

post-2492-1284544863_thumb.png Using Start Menu to open tmg's help - works

post-2492-1284544873_thumb.png Using windows explorer to open TMG.chm - works

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It looks like you are seeing the Help file (tmg.chm) in the program files folder but is it in the Shared Program Data Files folder - from whence TMG calls it (see Help / Data File Storage)? For Win XP that is by default

 

C:\Documents and Settings\All Users\Application Data\The Master Genealogist v7

 

I don't know whether a simple copy of that file from program files to shared program data files would fix it or whether a reinstall using the same settings over your existing installation is preferable.

 

Virginia

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