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Cannot perform backup using TMG 8


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#41 Mule2303

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Posted 23 January 2012 - 08:48 AM

Hi Robert

Acknowledged, re contacting Phil. I understand the situation.

Thanks

David

#42 Mule2303

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Posted 23 January 2012 - 09:30 AM

Hi Robert, I ran the export Internals to Externals with Convert to External switched on and in log mode only. So no real update made yet. Looked at the log and can see 258 out of 261 files processed. No External Exhibits found. No evidence of PDF's (I had already checked for that some days ago). No strange messages in the output.

But nothing to explain the difference between 261 and 258?

Before I do this for real, I am guessing if this works to solve my problem in TMG8 I will have to use External Exhibits and not Internal Exhibits is that correct?

Regards

David.

#43 Mule2303

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Posted 23 January 2012 - 10:43 AM

Hi Robert

I ran the TMG utility for real over the TMG7 data set and it converted and copied 258 internal exhibits to external exhibits. I still can't explain the difference between Exhibit Log showing 261 entries and the conversion utility only reporting 258 records? Anyway checked the result in TMG7 and all looked okay. Ran a file validation, followed by optimize and the VFI reports no problems and 258 exhibits checked - all looked good. Backed up the TMG7 Project Data and as you say now the External Exhibits flag is now maintainable. Left this checked on. Backup completed but as per usual reported that 22 exhibits not found. Details can be found in Last Backup Log. Viewed the log and the following is an extract. You can see it's unreadable after 'Missed Exhibits' - so no change in TMG7.


23-01-2012, 18:25:11 * TMG7 ********************************************************************************
23-01-2012, 18:25:11 >OS - Windows 6.01, 6
23-01-2012, 18:25:12 >Backup file - C:UsersDavidDocumentsThe Master Genealogist v7BackupsPotter_Family_Tree_Master 2012-01-23 TEST ONLY.sqz
*********************
* Missed Exhibits *
*********************
ÿØÿà JFIF  ,, ÿþ LEAD Technologies Inc. V1.01 ÿÛ C   222$$$26000066666666666666666666666666666666666666666666ÿÄ Ò  
  } !1AQa"q2‘¡#B±ÁRÑð$3br‚
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Now for TMG8
I deleted the existing TMG8 project and restored afresh from the last TMG7 backup (the one that consistently reports 22 exhibits missing even though 258 correct and accounted for, chose the Project Data only and set external exhibits flag on. Restored and ran the VFI and it reports 280 external exhibits checked, 22 not found (258 + 22), Interesting result. The VFI log contains similar garbage as that shown above. Now for the real test. Ran the Backup and it fails once again with Invalid Path or File name. I have double checked the paths in preferences and these are correct so it must be data causing this. If I run the backup again and uncheck the external exhibits it works okay?

Will wait until you have had time to investigate what I reported...

Many thanks.

David

#44 Robert Jacobs

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Posted 23 January 2012 - 10:45 AM

Dear David,

Is there any way of identifying the three missing internal exhibits? They could be the source of the problem.

I use external exhibits exclusively -- there's more control over them and I don't see any advantage to internal exhibits at all in terms of my use of TMG. That said, I can't see any reason why you can't continue to use internal exhibits once the problem is cleared up.

Now that it's clearer that there are no external exhibits, the warning about invalid file path may have to be taken to be about the path to the backup directory rather than the path to exhibits. It's probably worth rechecking that vy carefully.

Robert

Edited by Robert Jacobs, 23 January 2012 - 10:47 AM.


#45 Mule2303

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Posted 23 January 2012 - 11:30 AM

Hi Robert, I agree. I'm thinking now that I should have remained with External Exhibits. I think I tried the Internal in an attempt to solve the 22 missing exhibit error in TMG7 - but not really knowing the cause so just trying my luck. That was hours of work as you can imagine. I'll stick with External if we can make it work.

I wish we could talk as it would be much quicker. But I ran thye TMG7 utility once again. Knowing that it had moved physically the 258 to be external. And it still finds 3 Internal Exhibits, but it won't tell me what or where they are. So it's as though TMG7 is place holding 3 Internal Exhibits that don't really exist. Tried exporting them but an empty result is generated. Then I looked at the 258 exhibits now made external and placed in my exhibit folder - there is nothing in there to suggest if 3 of them should behave differently to the rest. They are all valid. It's Interesting how 3 remaining Internal Exhibits expands to be 22 when the Backup is run assuming there is a connection.


This next test may blow your mind. I backed up TMG7 with no External Exhibit Flag checked. It completed and did not report any missing Exhibits. Correct as we did not back them up right. Then used this Backup in TMG8 and unchecked the flag to use the default path for External Exhibits (because we should not have any). Then unchecked the Project Data - External Exhibits because I don't want these brought in from the Restore. But guess what it creates them anyway and when running VFI states 280 exhibits checked, 22 missing. I'm loosing my mind with this so did it again and it is repeatable. I can't even create a new TMG8 project without exhibits? That way I could leave them in TMG7 and go through the total pain of re-introducing the exhibits into TMG8 using TMG7 as the reference to the person or event. But can't do that either as much as that would be a last resort.

Kind regards

David

#46 Mule2303

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Posted 23 January 2012 - 11:40 AM

Dear David,


Now that it's clearer that there are no external exhibits, the warning about invalid file path may have to be taken to be about the path to the backup directory rather than the path to exhibits. It's probably worth rechecking that vy carefully.

Robert


Hi Robert I will double check this now.

#47 Mule2303

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Posted 23 January 2012 - 11:55 AM


Dear David,


Now that it's clearer that there are no external exhibits, the warning about invalid file path may have to be taken to be about the path to the backup directory rather than the path to exhibits. It's probably worth rechecking that vy carefully.

Robert


Hi Robert I will double check this now.


Hi Robert, TMG8 Paths are definately correct. I reran the last test and TMG8 surely does inherit exhibits from the TMG7 restore - even though I did not ask for it. I can see 261 exhibits in the TMG8 exhibit log, and they are all marked external and yet there are no exhibits in the TMG8 exhibit folder. Here's the good bit - if i check the properties for the 'inherited' exhibits it states the TMG7 folder? I think I'm finding more problems then solving them:-)

Where to go from here?

#48 Robert Jacobs

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Posted 23 January 2012 - 12:58 PM

Dear David,

Wow. This has gone way beyond me. It may be there's some deep damnation in your data file, although I can't imagine how it would escape the VFI function.

Perhaps you might try to export it as a GEDCOM from the v7 file, accepting all the GEDCOM defaults. The resulting GED file can be opened in Notepad. Just scroll through it quickly to see if it there are any obvious signs of corruption. GEDCOMs are text files, so you should not see any non-text characters.

It might also be worth running file/project summary on the two files to see how many exhibits are in each. And I would start thinking about some work-around. For example, if you have not used the witnesses function a clean GEDCOM export followed by an import into a new project might not cost too much in terms of manual restoration. How many people do you have? How many witnesses?

There are people far better qualified than I to look at the file, but if you e-mailed me a copy of the v7 backup I could convert it myself and see if I can back it up in 8.01. That's about all I can think of. If you'd like to try it I've put my e-mail in a personal message to you.

Robert

#49 Mule2303

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Posted 23 January 2012 - 01:30 PM

Hi Robert

Yes getting a bit heavy now. Yes i did try the GEDCOM route but lost too much data as you say Witnesses, and I have a lot of custom flags which i lost also. But it was worth a try.

As I can restore from backup for TMG7 I took the difficult decision to delete all my Exhibits 1 by 1 through the Exhibit log. And then ran the VFI - no problems found. So backed up and restored into TMG8 and no problems carried over and the backup works so good news there. Bad news is I would need to re-introduce all my 261 (258) exhibits manually. But could use a restored TMG7 to assist with that to guide me what went where. Long job though. I would be very greatful if you would try to play around with my file, you may see something I missed, or overlooked the significance of. I will send the TMG7 backup file to your email address as agreed.

Many thanks once again for spending the time with me on this... Will log off after I have sent you the file, getting tired now.

Kind regards

David

#50 Mule2303

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Posted 23 January 2012 - 01:47 PM

Hi Robert

File sent to you as requested. Logging off for now. Worn out with all that testing. good luck and many thanks.

Regards

David

#51 doffutt

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Posted 23 January 2012 - 06:24 PM

David,

If I may ask a question, when you look at your Project Summary under File what does it tell you about the number of exhibits?

Keep in mind that the number of Exhibits may be more than what you think it should be, in your earlier messages you spoke of seeing 261 yet only having 258, or words to that effect. Since you can link an exhibit to more than one event, source or person it considers each link as an exhibit, even though the same file is in use (One caveat is that this is correct when you are talking about external exhibits, I am not sure that the same applies to Internal Exhibits.)

Your logs seem to indicate that there was a problem with at least a few of the exhibits, yet you say that you have no frowny faces in the exhibit log. Your clips of the logs suggest that you used a naming technique that might allow you to visit each of the people involved to see if the exhibit is or isn't there. As a test, you might want to try and delete the exhibits that are associated with those files mentioned to see if it can clear up the issue.

On a side note, Pathwiz does have the ability to report on missing exhibits, and can identify both internal and external exhibits, printing a report that provides a thumbnail image of the exhibit. It may help you further troubleshoot the problem.

Hope this helps.

Dave O.

#52 Mule2303

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Posted 24 January 2012 - 05:30 AM

Hi Dave

It confirmed 261, and I agree it could be that 1 exhibit is linked to 3 persons or events. And like you not sure how that is handled by Internal Exhibits.

Thanks for the suggestion - went the whole way and deleted all known exhibits and the problem went away. So it's probably down the errors within the exhibits themselves. Just to need to manually re-apply them all now to TMG8

Thanks for the info on Pathwiz - I will take a closer look.

Kind regards

David

#53 Mule2303

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Posted 24 January 2012 - 05:33 AM

Hi Robert

Just want to say a big thank you for your assistance with this issue, we didn't solve but we got a long way in understanding what isn't causing it to a degree where I now have a work around.

Your efforts and time spent on this with me are truly appreciated.

Thank you very much

Kind regards

David

#54 doffutt

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Posted 24 January 2012 - 10:52 PM

David,

Well I'm glad that you have managed to make progress. However it seems to have been painful since you now have to reattach all of those exhibits. One side effect will be the size of your project should be smaller, since the attached exhibits will not be included in the project itself and will be seperate files.

I wonder if deleting the exhibits corresponding to the 4 PDF exhibits mentioned in the restore log would have perhaps corrected the problem.

Good luck with your research.

Dave O.

#55 Mule2303

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Posted 25 January 2012 - 12:03 AM

Hi David

I deleted the 4 PDF's very early on in this painful process. It didn't make any difference. But thanks for looking into my log reports.

Many Thanks

David

#56 DaHen

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Posted 29 January 2012 - 04:29 AM

Problem solved.

Uninstalled TMG8 and all its components and went back to TMG7. I'll Check back next year to see how we are doing with TMG8.

Someday I'll remember not to fall for this "upgrade to a new version" statement. lol.





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