TMG8 Project Explorer missing names
Posted 22 January 2012 - 08:13 AM
Assuming that this is a bug, I installed the 8.01 update - but that disaster is another topic.
Running on Windows 7
Posted 22 January 2012 - 08:32 AM
Make sure you're backed up. Then run "Verify File Integrity" from File/Maintenance, followed by "Optimize" from the same menu.
When you say "the links to other shown in their person view do not work" are you double-clicking the names in the person view or clicking them in the project explorer? If the latter, you may not have the PE set to link to other windows. You do that by right-clicking in the PE.
If the former, I don't know what to suggest. There may be someone else attending to this forum who can help.
If you have ID numbers with no data whatever, no name, no tags I'd delete them (Edit/Delete person(s).
Hope this helps.
Posted 22 January 2012 - 08:57 AM
This happens occasionally, more often when the Sort order is other than Surname. It is a temporary glitch and usually changing the Sort order or changing focus to another person will clear it up. No data is lost and there was no need to reinstall. I'm sorry you had that extra work.
A good place to get quick answers to problems like this is the TMG Rootsweb mailing list - a very active group of long time users with lots of experience. You can subscribe to the list here. The mailing list Archives Search is here.
Posted 22 January 2012 - 01:14 PM
For each sort order, I have figured out who should be in the blank (easy to do when the order is by ID number) and when I go to them by ID number, there is always data. I have not yet found a record that is actually blank.
I have run Verify Integrity and Optimize - no change. I have closed the program and re-opened - no change.
When I say "the links to other names don't work", I mean that when I double-click on a parent or child in the person view, the view does not change to that name. If I go to the ID number of the parent, then double-click from there to the problem child, then the child's links work.
Posted 30 March 2012 - 03:46 AM
The easy fix is to right click in the project explorer window and select preferences. Change your "Identify Primary Name with" option to the one you're not using (Bold or Asterisk) and apply. Then change it back and click OK. You should have a complete list with no gaps.
Like I say, this is an old problem and should have been fixed ages ago. We shouldn't have to pay for new versions when old bugs like this still exist.
Posted 30 March 2012 - 07:57 AM
Changing the preferences & changing back did NOT fix it.
Posted 30 March 2012 - 09:07 AM
I have seen this problem only rarely. Are there similar blanks in the Sample Project? In Preferences for the Project Explorer the only options I have checked are ID number and Asterisk, and the only PE filter is for names - Both.
Re doubleclcking on a name to change focus. Try clicking once to highlight the name and then doubleclick.
Posted 30 March 2012 - 09:21 AM
I turned off all preference for PE except ID number & asterisk - no effect.
Posted 30 March 2012 - 11:41 AM
This is the sort of bug that is very difficult to fix since it can't be replicated at will.
Posted 30 March 2012 - 11:48 AM
Posted 30 March 2012 - 11:50 AM
Is this the issue?
"After a long session adding new people and editing old ones the names in the Project Explorer disappeared leaving just the tree structure visible."
That is the complete bug report and the only one that might be appropriate.
I added your description and this will bump the bug report to the top of the pile.
Edited by Jim Byram, 30 March 2012 - 12:24 PM.
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