Dawn Ellis 0 Report post Posted January 30, 2012 I have just installed TMG 8 .01 on my desktop computer. Previously had installed it on my laptop with no problems. When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex, I ignore that and get Object Loform is not found 73 Getfilex, followed by 74-77 Getfilex, then 120 getfilex, and 127 getfilex, when I ignore all these errors, I am back where I started. I have even tried transferring my whole project file from one computer to the other, but I don't even get to the point where I can pick a sqz file or a project file before I get these errors. I called and spoke to someone in Tech support. she told me to uninstall TMG, delete all the files and reinstall after turning off the firewall. I tried that and I am getting the same errors. I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present. So I am thinking I am not getting a clean uninstall. Both computers have v 8.01 installed, the desktop is win7, the laptop vista. Please help Thanks Dawn Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted January 30, 2012 When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex, There is an unregistered DLL used by the PDF driver. Please try this fix... http://www.whollygenes.com/forums201/index.php?showtopic=14260&view=findpost&p=57483 I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present. That is a non-issue. If the operating system virtualizes the registration data, then it can only be removed manually. Share this post Link to post Share on other sites
Dawn Ellis 0 Report post Posted January 30, 2012 When I try to do a restore with a .sqz file from my laptop I am getting the following errors: Ole error code:0x80040154, class not registered, 72 getfilex, There is an unregistered DLL used by the PDF driver. Please try this fix... http://www.whollygen...indpost&p=57483 I also notice that when I reinstalled the serial number I had previously entered when I first activated, is still present. That is a non-issue. If the operating system virtualizes the registration data, then it can only be removed manually. I tried the steps outlined, 1) the printer did not exist, so I couldn't delete it. 2) cdintf400.dll did not exist, so I couldn't delete it. 3) I installed the pdf printer 4) I am already using 8.01 The problem still exists, but thanks for your prompt reply. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted January 30, 2012 2) cdintf400.dll did not exist, so I couldn't delete it. Did you check the correct path? On your system, the path should be: "C:WindowsSysWOW64cdintf400.dll" Share this post Link to post Share on other sites
Dawn Ellis 0 Report post Posted January 30, 2012 2) cdintf400.dll did not exist, so I couldn't delete it. Did you check the correct path? On your system, the path should be: "C:WindowsSysWOW64cdintf400.dll" yes, I double checked to make sure this computer was a 64 bit, then went looking as you said...but I didn't find it...though I just looked again now and did find it, so I deleted it, installed the pdf printer again and tried to restore...it did the same thing. I restarted the computer and I am still getting the same error. Sorry to be a pain Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted January 31, 2012 First, you need to resolve whether the driver is working. Leave restore out of it. Use the Sample project and determine if you can output to PDF or a printer. Share this post Link to post Share on other sites
Dawn Ellis 0 Report post Posted January 31, 2012 Hi Jim, Apparently I cannot. as soon as I selected a report I got the following OLE error code 0x80040154:class not registered. 123 REPORTOBJ,MRUNRPT Share this post Link to post Share on other sites
Dawn Ellis 0 Report post Posted January 31, 2012 Jim, I went through all the steps in your tips post including checking the printer properties to be sure NULL was selected. Share this post Link to post Share on other sites
StephGBK 0 Report post Posted March 5, 2012 I have the same issue - Did this ever get resolved? Share this post Link to post Share on other sites
Dawn Ellis 0 Report post Posted March 5, 2012 I have the same issue - Did this ever get resolved? No, I was installing on my father's computer (I usually update his file one a year, he acts as another backup for me. He doesn't actually use the software, but occasionally likes to look at the tree view) so it is not a major issue, but I would like to get the program working on my next trip north. Maybe start another thread since I am 1000 mile away and can't work on fixing this, maybe you can get yours fixed. Share this post Link to post Share on other sites
shamill70 0 Report post Posted March 12, 2012 Having same error... I have now installed 8.02 hoping for a fix. Version 7 worked just fine. Share this post Link to post Share on other sites