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cisco12

Error when trying to scan into TMG 8.04

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I get an error when I try to scan into the exhibits.

"Class definition VFPCOM.COMUTIL is not found. 20 Acquire"

If I click ignore I get another error

"GOVFPCOM is not an object. 64 Acquire"

If I click ignore this error, I'm given a 'select source' choice. If I chose my scanner and continue and scan an object - the scanner goes through the motions of scanning but the image doesn't appear in the exhibits.

 

I can scan an image using another program and add it to the exhibits with out any problems.

 

Any help would be appreciated.

 

thank you

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This is a known issue and a bug report has been submitted.

 

%%%%%%%%%%

 

This worked perfectly the last time that I tested it and still works perfectly.

 

You need to provide much more information.

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My computer is a Dell XPS 420 Quad CPU Q9400 @ 2.66 GHz, Vista Home SP2 64 bit, 6 GB RAM. TMG is 8.04 which I recently upgraded, the TMG 7 scanned fine. Scanner - Epson Perfection 4490 Photo. I have tried both the Epson Perfection 4490 driver and the WIA Epson Perfection driver. The same thing happens with both. I get the above errors and press ignore to all of them and my epson scanning software comes up and acts like it scans it and then automatically closes. I am right back in the exhibit log with no scan.

 

I hope this is the information that you needed, if not please let me know.

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I added your information to the bug submission.

 

The error message makes me wonder if VistaDBCOM20.dll isn't registered.

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I had the same problem with my new Gateway with Windows 7 installed and a brother multifunction printer/scanner/fax. I did a search on VFPCOM.COMUTIL and then went to the Microsoft page and downloaded the driver. Even though I got a message after the install that it may not have gotten entered in the registry, subsequent attempts to scan documents directly into TMG8 worked fine.

Sue C. Snider

CramerChronicles@aol.com

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Did anyone try running the installer and selecting [Repair]?

 

The installer is in the installer folder (Help / Access Folders / Installer folder) or in the folder where you stored it. Be sure to use the installer for the TMG8 version that you have installed.

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