cisco12 0 Report post Posted June 10, 2012 I get an error when I try to scan into the exhibits. "Class definition VFPCOM.COMUTIL is not found. 20 Acquire" If I click ignore I get another error "GOVFPCOM is not an object. 64 Acquire" If I click ignore this error, I'm given a 'select source' choice. If I chose my scanner and continue and scan an object - the scanner goes through the motions of scanning but the image doesn't appear in the exhibits. I can scan an image using another program and add it to the exhibits with out any problems. Any help would be appreciated. thank you Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted June 10, 2012 This is a known issue and a bug report has been submitted. %%%%%%%%%% This worked perfectly the last time that I tested it and still works perfectly. You need to provide much more information. Share this post Link to post Share on other sites
cisco12 0 Report post Posted June 10, 2012 My computer is a Dell XPS 420 Quad CPU Q9400 @ 2.66 GHz, Vista Home SP2 64 bit, 6 GB RAM. TMG is 8.04 which I recently upgraded, the TMG 7 scanned fine. Scanner - Epson Perfection 4490 Photo. I have tried both the Epson Perfection 4490 driver and the WIA Epson Perfection driver. The same thing happens with both. I get the above errors and press ignore to all of them and my epson scanning software comes up and acts like it scans it and then automatically closes. I am right back in the exhibit log with no scan. I hope this is the information that you needed, if not please let me know. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted June 11, 2012 I added your information to the bug submission. The error message makes me wonder if VistaDBCOM20.dll isn't registered. Share this post Link to post Share on other sites
SSCS 0 Report post Posted June 11, 2012 I had the same problem with my new Gateway with Windows 7 installed and a brother multifunction printer/scanner/fax. I did a search on VFPCOM.COMUTIL and then went to the Microsoft page and downloaded the driver. Even though I got a message after the install that it may not have gotten entered in the registry, subsequent attempts to scan documents directly into TMG8 worked fine. Sue C. Snider CramerChronicles@aol.com Share this post Link to post Share on other sites
cisco12 0 Report post Posted June 11, 2012 Thank you Sue. I downloaded the file and installed it and got the same error but the scanning in TMG is working. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted June 11, 2012 Did anyone try running the installer and selecting [Repair]? The installer is in the installer folder (Help / Access Folders / Installer folder) or in the folder where you stored it. Be sure to use the installer for the TMG8 version that you have installed. Share this post Link to post Share on other sites