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#1 Chappy

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Posted 09 February 2013 - 11:49 AM

I reinstalled TMG v8 again, it seemed to install fine with no error messages. Now I am back where I was in the first place. I click to open the program. The little circle appears for about 1/2 second then nothing. Like the minute it opens it crashes?

Chappy

stuck in limbo without TMG!



#2 Virginia Blakelock

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Posted 09 February 2013 - 12:06 PM

Can you open it from the Start menu?

 

Rightclick on the desktop icon and click on  'Open File Location'.  That should take you to tmg.exe.  Does clicking on that .exe file start the program?

 

Virginia


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#3 Chappy

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Posted 09 February 2013 - 12:40 PM

Neither works!



#4 Virginia Blakelock

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Posted 09 February 2013 - 01:18 PM

Try the Microsoft support fix here:

 

http://support.micro....com/kb/2688326

 

Virginia


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#5 Chappy

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Posted 09 February 2013 - 01:27 PM

Hi Virginia!

I was reading a previous topic started by Bill who seemed to have had a similar problem. Twards the end he talked about getting TMG to start after changing a startup setting in msconfig. LIGHTBULB! Earlier this week I was getting rid of a sneaky Mallware that hides & the instructions for getting rid of it included unchecking it in msconfig after going from normal startup etc etc. Anyway I went back in and changed back to Normal startup and TMG loads and RUNS!

So the moral of the story is "Most problems are self inflicted!"

Chappy



#6 Virginia Blakelock

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Posted 09 February 2013 - 01:44 PM

Good!  I'm glad you finally have it resolved.

 

Virginia


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#7 Chappy

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Posted 09 February 2013 - 01:49 PM

I am sorry, it is v8.4!



#8 Chappy

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Posted 09 February 2013 - 01:51 PM

Have a great day!



#9 Virginia Blakelock

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Posted 09 February 2013 - 01:59 PM

You too - thanks -

 

Virginia


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#10 Chappy

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Posted 09 February 2013 - 02:01 PM

OPPS!

I was in TMG and it suddenly would not respond and closed. Now it will not start again! UGH!



#11 Virginia Blakelock

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Posted 09 February 2013 - 02:25 PM

Try the Microsoft fix in my message #4 above.  There is an option to have the Microsoft program fix the problem for you and it is quite simple.  It may be a better fix than the msconfig workaround.  The problem is apparently in a registry setting.

 

Virginia


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#12 Chappy

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Posted 09 February 2013 - 02:51 PM

So I am not sure I did this right. I ran the fix it and it restarted my computer. I then opened TMG and it ran. I closed it and tried to open it again. Nope! I had to run the fix it again and restart. So did I not do something or do I have to run the fixit everytime I want to run TMG?



#13 Virginia Blakelock

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Posted 09 February 2013 - 03:05 PM

It should be a one-time fix.  Have you tried it after the fix and with your anti-virus program not running?

 

Virginia


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#14 Chappy

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Posted 09 February 2013 - 03:10 PM

Firewall off, tried to open TMG, did not work!

Chappy



#15 Chappy

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Posted 09 February 2013 - 03:17 PM

I restarted without the fix and I again could run TMG, but again it would not load a second time.



#16 Virginia Blakelock

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Posted 09 February 2013 - 03:34 PM

If you go back to that Microsoft fix page, it explains that some anti-virus/malware programs will remove the fix - and they have a workaround for that.  It may involved editing the registry so it might be easier to find out what program is removing the entry.  What anti-virus or anti-malware program are you using?

 

Virginia


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#17 Chappy

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Posted 09 February 2013 - 05:25 PM

Norton Security Suite



#18 Virginia Blakelock

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Posted 09 February 2013 - 05:43 PM

There have been a couple of reports of problems with v8.04 and the Norton Security Suite.   The TMG mailing list message  here may help in resolving your problem.   See the reply to that message at the bottom of that screen for a suggestion when using Norton and TMG.   Other TMG users do not have a problem with Norton, so it seems to depend on the individual system.

 

Virginia 


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#19 Chappy

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Posted 10 February 2013 - 08:32 AM

I have turned Norton off and this does not affect whether TMG opens or not. It will start once after booting this computer. It will not start if I close the program and try to reopen it without rebooting.

TMG is the only program this is happening with.

Chappy



#20 Virginia Blakelock

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Posted 10 February 2013 - 09:05 AM

Chappy -

 

Contact WG support (support@whollygenes.com) and refer them to this thread.  They may have seen a similar problem.

 

One more thing to try, though I do not expect it to make any difference.  Configure TMG to open with the Welcome Window if you are not doing that now.  That option is in Preferences / Program Options / Startup and Exit. / Show Welcome Window.  Click OK.

 

Virginia


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