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Error during backup

Backup zip

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#1 jennyjoyce

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Posted 05 December 2013 - 11:04 PM

I get an error when I perform a backup on one of my projects.  The text is "Input file read failure - This error occurs when a file read operation is performed on a ZIP file that is locked or restricted by another process.

 

The resulting backup file looks like a normal size, but this still worries me. 

 

How do I find the offending ZIP file and unlock it?

 

Jenny



#2 Virginia Blakelock

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Posted 06 December 2013 - 07:18 AM

Jenny -

 

There is no 'offending Zip' file.  You can get that error message when you backup directly to an external drive - like a thumb drive.  If that is your case, make the backup to your local drive and then copy the backup .sqz file to your external drive. 

 

Virginia


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#3 jennyjoyce

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Posted 16 December 2013 - 11:27 PM

Sorry, didn't get notification that there had been a reply. 

 

I am backing up to the local hard disk, not a USB.  Any other suggestions?

 

Jenny



#4 Virginia Blakelock

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Posted 18 December 2013 - 08:46 AM

When you make your backup, does your backup path in the Backup wizard match the backup path for that specific project in Preferences / Current Project Options / Advanced - and is that a valid current path?

 

Are you including External Exhibits in your backup?

 

Virginia


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#5 jennyjoyce

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Posted 18 December 2013 - 05:11 PM

> When you make your backup, does your backup path in the Backup wizard match the backup path for that specific project in Preferences / Current Project Options / Advanced - and is that a valid current path

 

Aha!. No it wasn't. Thanks, that's solved the problem



#6 Autumn

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Posted 30 September 2016 - 08:22 AM

Unfortunately, I have to write this from memory so hope it is all correct. I had the same problem. After reading everything I could find from others having the same problem I found a solution accidentally. This is what I did.

 

1. Click File

2. Click Preferences

3. Click Advanced 

4. Double click on Backups (the file/location long address in a window) Starts with "C:\Users\(username)\documnets" etc. (username) being the name of your computer in the file system

5. Folder does not exist pops up

6. Choose create folder and address from step 4 will disappear

7. Close Preferences, go back into the program, and the problem is solved. I guess the proper folder has disappeared and needs the program to know where to put it. 

 

I really can't help with any questions because this all happened by accident and I only hope I wrote it all in proper order. I can't do it again because it is fixed.


Edited by Autumn, 30 September 2016 - 08:27 AM.






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