mburnell 0 Report post Posted February 3, 2014 The PDF version of reports was working until yesterday. Suddenly it hangs. Is there a problem? A fix? A workaround? Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted February 3, 2014 Do you get an error message when it 'hangs'? Does this happen with all reports? Virginia Share this post Link to post Share on other sites
mburnell 0 Report post Posted February 4, 2014 No error message. I usually have to do a CTRL_ALT_DEL to get back to my computer. Sometimes it returns to the report page by itself, but no report I was running a list of people. The report works as a Word document. I didn't try other reports. Dede Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted February 4, 2014 Dede - Does that same report work if sent to Screen Preview? Has anything changed on your computer - installed new software or updates? Virginia Share this post Link to post Share on other sites
mburnell 0 Report post Posted February 8, 2014 it works in Screen Preview (and in Word). I probably updated my Adobe Acrobat. I'm probably going to upgrade to v9 sometime soon. Will installing the update solve the problem? Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted February 8, 2014 In your computer, go to Start / Devices and Printers and rightclick on that WG printer icon. See if there is something in the queue (click on that option and delete the queue), or maybe try the troubleshooting option. Virginia Share this post Link to post Share on other sites
