GatheringThreads 0 Report post Posted September 5, 2014 Win7-64 TMG 9.03 SAMPLE-UK project List of People Report - for all people on SAMPLE project Screen Preview Message Box "Program Error" content "Record is out of range" options Cancel Ignore Help Choose option Ignore - the problem goes away and preview appears (instantly) Tried uninstall TMG and re-install TMG 9.03 from new download AND remove & install PDF printer AND reset Report options Same error occurs on my production project I can see that someone had same error on TMG 8, but no definite solution then. Any new ideas please John Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted September 5, 2014 John - If you have not already done so, try installing as Administrator (rightclick on install file and select Run as Administrator).. You do not need to run as Admin after that install. Virginia Share this post Link to post Share on other sites
GatheringThreads 0 Report post Posted September 5, 2014 (edited) 1. Un-installed 9.03 & PDF printer. 2. Installed with "Run as administrator" - Installed OK, Allowed it to "run TMG", provided purchase key etc., it opened SAMPLE project & installed PDF-printer all OK. 3. Tried running 9.03 as administrator, SAMPLE project, List of People report --> "Record is out of range" & "2558 CINTLSTRING.I --> only option that works is "Abort" 4. Shutdown Windows 7 & restarted. 5 TMG 9.03, on SAMPLE project, List of People report --> "Record is out of range" message, but "Ignore" option produces report in screen preview. Found Error message is ONLY in Screen preview -- can produce PDF files & csv files without error. Error appears for "List or People" also "List of Places" and "Distribution of People" -- does not appear connected to report or filtering Tried installing TMG 9.03 on 2nd desktop, which is 32bit Windows 7 Home Premium, SAMPLE project, List of People report, screen preview --> All works, no error message. John Edited September 5, 2014 by GatheringThreads Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted September 6, 2014 John - Try the File / Maintenance options, including Initialize Repeat files. Virginia Share this post Link to post Share on other sites
GatheringThreads 0 Report post Posted September 6, 2014 OK, On SAMPLE_UK_.PJC as delivered by install VFI, Optimise, Initialize Repeat files, VFI -- Done List of People report, Reset Defaults, Screen Preview, Create report --> 87 people --> error "Record is out of range" --> Ignore --> preview produced List of People report, File type csv, file name x.csv, Create Report --> file written all OK, no message produced I will attempt to install a NEW, CLEAN, VIRTUAL, machine using Win7-64 from delivery DVD and NO Microsoft updates & TMG9.03 -- but this will take a few hours John Share this post Link to post Share on other sites
Virginia Blakelock 0 Report post Posted September 6, 2014 John - I suspect a machine re-install is an overkill. The problem is with TMG. Is the program installed to the default folders? Are these problems all with the Sample Project? Do you have a default physical printer attached to your computer? In the reports, check that the Surety settings are ticked for _both_ 'No Threshold' and 'Include blank surety'. Virginia Share this post Link to post Share on other sites
ggilbert1 0 Report post Posted September 6, 2014 If you are running a Parallels or Fusion Virtual Machine on a Mac before you spend all the time on a WIndows install and a TMG install change sharing settings to NOT share with Mac. At least the documents folder. Start TMG it will create a new set of user folders on the Windows side including a fresh sample project open it (be sure it's from the Windows side) and see what happens when you attempt the report. If that solves the problem you have two options, leave sharing turned off or use a data_paths.txt file. See my article using TMG on a Mac http://www.whollygenes.com/forums201/index.php?/topic/13018-using-tmg-8-on-a-mac/ Share this post Link to post Share on other sites
GatheringThreads 0 Report post Posted September 10, 2014 Sorry about the slow response - life is getting in the way, and I'm going off air for the rest of September (I may be able to lurk ) To answer the questions above I am NOT using any form of MAC/Apple - It's a Win-7 Professional 64 bit on a real AMD quad processor 8GB memory. I use VMWARE Player to run virtual machines. TMG is installed in the default folders -- "Program Files (x86)" - because it's a 64-bit CPU system. The problem occurs both with my "production" project & with the SAMPLE_UK project. I quote the sample project as it is "as supplied", no updates or amendments by me. Similarly the reports are "as supplied" and default settings against the sample database. I have installed a new, clean WIN-7-64 virtual machine, with TMG 9.03 clean install - the error does not occur. I have a real WIN-7-32 desktop, I test-installed TMG 9.03 - the error does not occur. I have convinced myself that the only error situation is with WIN-7-64 PLUS recent windows updates !?! When I return in October I will try to un-install the "recent" windows updates, to see what effect that has. Regards John www.gatheringthethreads.co.uk Share this post Link to post Share on other sites