skolnick 0 Report post Posted September 26, 2014 It seemed simple enough. I upgraded through the Help Menu. TMG 9.04 started fine, I entered my 9.0 password, and then 9.04 would not recognize any .pjc file I had. (As a matter of fact, the "Open" dialogue box had two options -- .ocx files and *.* (all files). The computer spit out a series of Windows error messages and then TMG would not shut down except through a <Ctrl>+<alt>+<delete>. Rebooted and tried it all again. Same result. By the way, I can see all of my .PJC files in Windows Explorer. So what's the deal? If 9.04 is going to be problematic, I'm happy to go back to 9.01... I'm just not sure how to do that. Share this post Link to post Share on other sites
klmeagher 0 Report post Posted September 26, 2014 Similar problem here... Upgrade from 9.01 to 9.04 completed fine Opened TMG and selected my project file. TMG wanted to upgrade project so went with the recommended "yes" option. TMG spitting out errors - Cannot load 32-bit DLL c:\windows\system32\bblistviewv.ocx. File exists in this location. Share this post Link to post Share on other sites
klmeagher 0 Report post Posted September 26, 2014 Up and running again... Renamed The Master Genealogist v9 directory Downloaded trial version Started TMG (already had my unlock code in it) Opened the Sample project OK Opened my project from renamed location OK Restored my project from a backup and upgraded project OK Navigation through upgraded project is fine. Hallelujah!!! Kerrie Share this post Link to post Share on other sites
gewoff 0 Report post Posted September 26, 2014 This is a bit worrying - could any expert review this, and please advise before the rest of us amateurs upgrade..... Incidentally, I'm currently using 9.03 on Windows 8.1 64bit Thanks very much in advance! Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted September 26, 2014 If you install by running 'Check for an update' and get an error, the solution for this type is issue is to download the 'trial' version from the Wholly Genes website, run the installer, and select [Repair]. It never hurts to update by doing the following (rather than using 'Check for an update'). (The following is how I always update to a new incremental version... such as from 9.0n to 9.04.) Or if you are running v9.03... Uninstall v9.03. (This will not affect your data.) Download the 'trial' version from the Wholly Genes website and install it. You may or may not need to run the installer as administrator. (It never hurts to run the installer as administrator.) If you are running Windows 8 or later, run the program for the first time as administrator and unlock and then exit. You should always be able to run the program normally (as Standard user). Share this post Link to post Share on other sites
skolnick 0 Report post Posted September 26, 2014 Thanks, Jim. Appreciate the assistance. It's all working now. Share this post Link to post Share on other sites