cherylkroe 0 Report post Posted January 24, 2015 Help, when I enter v9 or v8 it says I have a trial version and I don't, I upgraded a year ago, and then to v9. How can I fix this. I do not have the email any longer with my serial number. cherylkroe @windstream.net. I am crushed this program will not continue to progress. I have loved using it. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted January 24, 2015 If you are running Windows 8 or later... http://www.whollygenes.com/forums201/index.php?/topic/15946-is-there-a-permanent-solution-to-tmg-asking-for-the-unlock-code/&do=findComment&comment=66147 Share this post Link to post Share on other sites
cherylkroe 0 Report post Posted January 26, 2015 I am running Windows 8 . I read the topic on the issues with it erasing the registration. But how do I get my registration information again. I have called twice today and left 2 message and have not gotten a call back. Please have someone send me an email with the serial number cherylkroe@windstream.net. Thanks Share this post Link to post Share on other sites
John Cardinal 0 Report post Posted January 27, 2015 Cheryl, Wholly Genes Software is no longer operating. The support number may or may not be answered, but I suspect it will not. Send an email message to support@whollygenes.com and request your license information. You may get an answer that way. if you do get the answer, make sure you save the information in a safe place somewhere. Share this post Link to post Share on other sites
cherylkroe 0 Report post Posted January 27, 2015 Thanks John I will try that. Share this post Link to post Share on other sites
