geckmand 0 Report post Posted February 7, 2015 Dear TMG community I hope that you can help me. First though, we would like to wish Bob and his family all the very best... we sincerely hope that things work through and thank you so much for helping us to realise great outcomes from our research. Family is important. TMG has served so well for many years and while its presentation may not be all that "modern" the functionality of the program remains outstanding, clear and perhaps the most useable and practical product. No doubt its been a passion and we appreciate your efforts so much! Technically though; recently we have experienced the roprotectionman error following a hard drive crash and restoration. The Hard drive crashed during a recent visit to the UK. We were running V8.02 and uploaded V8.08 from the web to an alternative laptop while we were still traveling ... using the backup database that we had prior to flying. Restoration and update entries have all gone well for the months following (Oct until now) until realising that some tag records are missing for individuals i.e. Accident & Funeral that had been added. Furthermore to add using these tags raises the error. I was concerned that perhaps the updated between 8.02 and 8.08 may have caused the issue? Tried updating to v9 but this doesn't seem to fix it. (including V.9 repair routine) Much appreciated for any advice so that we can continue to use TMG. Really would prefer to not change. Many thanks Greg Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 7, 2015 What is the context and exact text of the error message. It's hard to guess at the problem without any details. You probably need to revert to your last backup. You need to backup at the end of every work session. I can check your current project if you wish to see if the issue is the project or the program installation. Share this post Link to post Share on other sites
geckmand 0 Report post Posted February 7, 2015 Hi Jim Thanks so much for your prompt response, its really appreciated. Its since recovering using an earlier backup in the more recent versions of TMG that the issues have presented. So there are two issues .... 1) Tag records are actually missing for every person in the project i.e. "Accident" and "Funeral" 2) When I try attempt a new entry under these tag types, upon clicking on the tag type from the list I receive the message ... Variable 'LAROLES' is not found. 61 FRMEVENTS.MCREATEROLES2. When I click on abort the Tag Entry box continues but the system then locks up. Using the task manager to end program I then receive the message "Unknown member ROPROTECTIONMAN." Entering under other tag types is OK. This has occurred since restoring a project in V8.08 (and V.9) - (uploaded from the website to alternate laptop since the HD crash on original laptop). The original backup that I have used was performed in V.8.02. Many entries and backups have been made since (each day of use) however it is only now when entering new data against these tag types that I've noticed. The interesting thing is that I have now uploaded the Family Historian trial version and converted the same database and all records including the Funeral and Accident records appear for each person. (as well as all records seeming to be intact) so I suspect not an issue with the project - what are your thoughts? Regardless of some success with FH, I would prefer to continue with TMG (for now at least). The way that events/tag records are presented for each person is certainly superior in TMG and as well I value the ease of using GedStar Pro app (which is excellent!!!) Thanks & Kind Regards Greg Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 8, 2015 I suspect that the TSENTENCE database memo for the Accident and Funeral tag types are damaged. I can fix that if you send me a project backup (project files, accents and filters only). You can contact me by email by clicking on the link below... Jim Byram If that's the case, this will make things work again but you will need to recreate the roles and sentences for the two tag types. Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 10, 2015 Sent the repaired T-table to Greg with placeholder sentences for the Funeral and Accident tag types. Share this post Link to post Share on other sites
geckmand 0 Report post Posted February 24, 2015 Jim, Thanks so much for getting me operational again! While my situation forced me to consider alternatives (some of which are viable), TMG remains my preferred program and I'll be using it for some time to come thanks to your help. Best Regards Greg Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted February 25, 2015 Greg, I'm happy that we were able to deal with this issue. Jim Share this post Link to post Share on other sites
