martind 0 Report post Posted August 15, 2015 Just before the end-Sept. '14 cut-off date, I paid for an upgrade from v8 to v9. I never installed it - till today. I now find I never seem to have received a serial no., so I can only run it as a trial version. Help! Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted August 15, 2015 I would suggest sending an email to support@whollygenes.com with details. They have been responding to requests about lost serial numbers. But be patient - there is no one there regularly to respond. Share this post Link to post Share on other sites