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tmomeyer

TMG US version turned into the UK version

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Hi,

 

A couple of our TMG user group members started with TMG US version and recently their TMG says UK version. The message below says Jim Byram provided an answer on the Wholly Genes forum. We can't find the response.

Help???

 

Thanks, Tom

 

From: "Eric Netteberg" <netteberg@comcast.net>

Subject: [TMG] v9 UK or US edition?

Date: Thu, 11 Dec 2014 15:18:49 -0600

 

I'm finally upgrading from v8 to v9 of TMG. I purchased v9 this past September - buying both the license and a physical disc. I installed from the disc and discovered that I had installed the UK edition, not the US edition as I had ordered. The label on the disc gives no indication of which edition is on the disc. I removed the UK edition from my computer and downloaded the US edition of the v9 installer ( <http://r20.rs6.net/tn.jsp?f=001m7-e4Im-paH8XUBlUHjxImVI42hOVADgjZRSBw51h7pV

CKXEQZXtnnn2G_-_sGU5IwcUSdPZpW19gaimIDDsOSI6gaULru7eymWZHEWFBAPjpsTx7UsCRjwi

TApGXo3YGB5LNJFwUlV35EqFj5Nu9YzvuGW6JjdzopFtZuvbcw0gYYXRbrALTna--qgkhqb0tJ-W

mLfZPSA=&c=2d_qkqqLnpkEkXf5KqAidqg018LM18q_qIoalDZEsQLAe77BhG9HZw==&ch=a0t-o

BsvaDhoZUoEr5dgKWpsDaxy3FDfK760Bcwl5YJx31CdYzodHg==>

http://whollygenes.swmirror.com/tmg9setup.exe) from the Wholly Genes website. After installment from the downloaded installer, the About The Master Genealogist under the Help menu again shows me as having the UK edition.

 

What am I doing wrong?

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As the user found out, reinstalling doesn't work.

 

I'm assuming that the installation is under 64-bit Windows Vista or later. If a 32-bit windows version is involved, I need to know which Windows version. The only difference for 32-bit Windows Vista and later is that the program folder is under Program Files, not Program Files (x86).

 

To switch from the UK edition to the US edition, you need to do the following...

 

1) Uninstall TMG and delete the program folder.

C:\Program Files (x86)\The Master Genealogist v9

 

2) Delete these two folders...

C:\ProgramData\The Master Genealogist v9

C:\ProgramData\The Master Genealogist v9 Installer

 

3) Delete the user program data folder.

C:\Users\your user account name\AppData\Roaming\The Master Genealogist v9

This folder might be hidden and you will need to turn on 'show hidden files' in Windows Explorer. Use Google to find out how to do this if you don't know.

 

When I say delete a folder, I am saying delete the folder, not just the contents.

 

If a backup was make while running the UK edition, you should _never_ restore the 'Preferences > Program Items (the app.ini) from such a backup. Doing so would really foul the works since the app.ini has UK edition settings. If you accidentally do this, simply delete the app.ini.

C:\Users\your user account name\AppData\Roaming\The Master Genealogist v9\app.ini

 

Now you can install the US edition.

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