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TMG 9.05 error with relationship report


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#1 Glaffy

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Posted 03 December 2017 - 05:55 PM

I cannot create a relationship report. I get an error message and then can't get out of the error and have to close the program via task manager.
Any help would be appreciated.

#2 Jim Byram

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Posted 04 December 2017 - 06:42 AM

Reset the report to default and try again. The exact error message always helps to evaluate these things.



#3 Glaffy

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Posted 04 December 2017 - 06:45 PM

I reset defaults... Didn't work.
Here is the exact error:
Cannot create file
C:\users\home\appdata\local\temp\tmg78046020\_52p1ai7s5.jpg

#4 Glaffy

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Posted 04 December 2017 - 06:47 PM

Also, after I cancel it I get another error:
Unknown member ROPROTECTIONMAN

#5 Glaffy

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Posted 07 December 2017 - 09:22 AM

Can anyone help me with this?

#6 Jim Byram

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Posted 07 December 2017 - 09:34 AM

The usual reason for the error that you showed is some external application interfering with TMG. Candidates would include antivirus apps such as McAfee or AVG or other anti-malware apps or a syncing or backup application that is accessing the TMG program or data.



#7 Glaffy

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Posted 07 December 2017 - 07:42 PM

Thank you!
I temporarily shut off my anti virus to run the report and it works perfectly. 😎
I appreciate the help!

#8 Jim Byram

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Posted 08 December 2017 - 07:43 AM

You need to exclude the TMG process (the program file) in your anti-virus application. That will prevent the issue from occurring. What you want to excude is...

"C:\Program Files (x86)\The Master Genealogist v9\tmg9.exe"






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