Jump to content
chornung

Descendant Box, Ancestor Box & Hourglass reports cause hang

Recommended Posts

[TMG 9.05, Win 10 desktop] When I go to generate a generic Descendant Box, Ancestor Box or Hourglass report, the screen flickers a bit, then almost all menu items become grayed out and the only way I can exit TMG is by Task Manager > End Task.

I haven't tried every single report, but the others appear to work fine. I've tried restoring the three problem reports from a backup, but those three still hang. Have Reindexed, Optimized, as well as tried to generate those reports with several different people.

Before I do a re-install, I thought I'd pick your brains. Anyone else encountered this? Suggestions?

 

Thanks! ~Carol

Share this post


Link to post
Share on other sites

You're talking about VCF charts that are different from any other type of TMG report.

 

Run the TMG v9.05 installer and select [Repair].

 

If that doesn't work, temporarily disable real-time scanning by your security application and see if that works.

Share this post


Link to post
Share on other sites

Tried both suggestions, with complete shutdown following, but problem persists. Would welcome other suggestions/next steps. Thanks.

Share this post


Link to post
Share on other sites

Why did you post this topic in the TMG8 forum?

 

The only other thing that I can suggest is to uninstall...

 

Then delete the program folder...

"C:\Program Files (x86)\The Master Genealogist v9"

 

And delete the installer folder...

"C:\ProgramData\The Master Genealogist v9 Installer"

 

And reinstall.

 

This will not affect your TMG data folders.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×