Morbius 0 Report post Posted March 31, 2020 I am one of the diehards, intent on using TMG until it will no longer work. I am currently using TMG V.9, which is the culmination of a serious of upgrades beginning with version 3. Yesterday I bough a new laptop to replace one that has worn out, and attempted to install version 9.05 from the "final installers" I had received some years ago. I have saved all the information, necessary to unlock the files, but am having trouble. I have a screen shot from the initial installation of v 9.05, but the software doesn't recognize my serial number. I am wondering if I did something wrong during the installation, in which I ran a program named "tmg9setup". Using the sample files, the program seems to be running, but only with the 30 day trial version. Any thoughts or suggestions? I still have the laptop I have been using, and have backups of the files on a thumbdrive, so accessing my data probably isn't a problem. Share this post Link to post Share on other sites
Diane Hosler 0 Report post Posted March 31, 2020 For $50 Comprenew with do a complete transfer from the one computer to the other. I've used this twice, with noTMG problems Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted March 31, 2020 Go to the old laptop and run Help / Technical Support / Trouble Report and that will create a document with the correct email address and registration number. Use those to unlock TMG on the new machine. Copy and paste the registration number rather than trying to type it. Share this post Link to post Share on other sites
Morbius 0 Report post Posted April 2, 2020 Jim's idea worked - I should have though of it myself. Thanks for the help. Share this post Link to post Share on other sites
