Churchie 0 Report post Posted November 4, 2021 Just had a major HD failure and have recovered TMG. However, upon starting the program I get this error message - Missing MSVCR71.dll. I was using Windows 7 but with this new computer and Windows 10 I am playing catch up with technology. I have downloaded tmg9uksetup.ex but haven't executed it as I can't find my serial number. Any suggestions? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 4, 2021 Run the TMG installer and select [Repair] and see if that fixes the issue. When you move to a new computer with a new operating system, you should do a clean install of all applications. If you can't locate your email with the TMG registration information, you should write to whollygenes.com and request your registration information. If you get the current TMG installation running, you should open TMG, open the Help menu / About screen and make a screenshot of your registration information. Share this post Link to post Share on other sites
Churchie 0 Report post Posted November 4, 2021 Hi Jim Thanks for you reply. I have tried Whollygenes.com but it just takes me to the forum page. Do you have a support address. I used to email Dorothy but don't know if she is still involved with TMG? The following is from a file in my TMG AppDir=C:\Program Files (x86)\The Master Genealogist v9\ CheckFrequency=2 CompanyName=Wholly Genes Software ApplicationName=The Master Genealogist v9 Flags=PerMachine ID={131BE2E7-XXXX-XXXX-XXXX-6DD14A1DC0CF} ApplicationVersion=9.05.0000 DefaultCommandLine=/checknow DownloadsFolder=C:\ProgramData\The Master Genealogist v9 Installer URL=http://www.whollygenes.com/files/upgradev9/updates_uk.txt I wondered if the ID is my serial number (I substituted XXXXs for some of the numbers and letters). Kind regards Churchie Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 5, 2021 Did you try the installer repair option to fix the missing DLL? Sorry. Send your email to support@whollygenes.com to request your registration information. The ID (above) is not your TMG registration number. Share this post Link to post Share on other sites
Churchie 0 Report post Posted November 11, 2021 Hi Jim The email address support@whollygenes.com just bounces back as undeliverable. Please, do you have any other suggestions? Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 11, 2021 The TMG operation shut down almost seven years ago and the inability to recover your registration information has always been a possibility. If the email address failure is not temporary and you can't recover your registration information, it's time to move your data to another genealogy database program. Share this post Link to post Share on other sites
Terry Reigel 0 Report post Posted November 11, 2021 I tried the WG support address, and got a reject because the mailbox is full. Share this post Link to post Share on other sites
Churchie 0 Report post Posted November 14, 2021 Pop the champagne. Looked in my Gmail messages and found my V8 & V9 serial numbers dating back 2012 & 2014. Up and working again. Thanks Gmail! Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted November 14, 2021 Save the registration emails as text files and print them. Store the files and printouts in various locations so that you can always recover your registration information no matter what unforeseen disaster might occur. Share this post Link to post Share on other sites