Wholly Genes Newsletter
12 February 2006
Issue 2006, Number 3
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In this issue:
o NEW: Live Chat Support
o Office Closed Tomorrow, February 13th
o TMG Workshops
o New Books in the Web Store
o Online Data Entry Tutorial
o TMG Companion Products
o Wholly Genes online chat
o How to reach us
==== NEW: Live Chat Support =======================
Wholly Genes Software is proud to announce the latest
extension of its quality customer service: Live Chat Support.
The main portal for technical support is still the support
sections of our Wholly Genes Community Forum at
but sometimes you may have a quick question or one that just
can't wait for a return message. Our support technicians are
standing by to chat with you in real time! It's the best of
both worlds: immediate and knowledgeable support without the
expense of a phone call.
The Wholly Genes web site, community forum, and web store
include a new icon that will often say "Need Help? Click to
chat with a LIVE support technician." When no technicians
are available, the icon says, "Need help? Technicians are
not available now but click to leave a message." The new
chat system uses your browser and does not require any
software to be installed on your computer.
Technicians are generally available during regular business
hours, Monday through Friday, 9am-5pm Eastern time. However,
you might even find support available at odd hours, on
weekends, or when the office is otherwise closed (e.g., for
==== Office Closed Tomorrow, February 13th ============
Speaking of inclement weather.....the Wholly Genes office
will be closed tomorrow, 13 February 2006, because almost two
feet of snow fell on us last night. It is sure to take a
while for this community to dig our way out of it.
==== TMG Workshops ============================
We occasionally get inquiries from users who would like
hands-on instruction on the use of The Master Genealogist.
The following workshops are scheduled this year:
TMG Workshop, North Texas TMG Users of the Dallas
Genealogical Society, 25 February 2006. An all-day workshop
with Bob Velke, President of Wholly Genes Software. For more
National Genealogical Society Conference in the States and
GENTECH 2006, 7-10 June 2006 in Chicago, Illinois. Beginner,
Intermediate, and Advanced hands-on workshops by Bob Velke.
For more infomation, see:
2006 Genealogy Conference and Cruise, 11-18 November 2006 to
the Mexican Riviera.
Presentations for TMG users of all levels from Bob Velke and
support technicians, including one-on-ones and hosted
breakfasts. For more information, see:
==== New Books in the Web Store ===================
Wholly Genes web site carries a variety of genealogy
methodology books at 15% or more OFF the regular retail price
that you would pay elsewhere.
This month, you'll find these four additional titles:
"The Genealogist's Address Book" by Elizabeth Petty Bentley -
$42.40 (15% OFF)
"The Researcher's Guide to American Genealogy, 3rd Edition"
by Val Greenwood - $25.40 (15% OFF)
"Reading Early American Handwriting" by Kip Sperry - $25.40
"Kinship: It's All Relative" by Jackie Smith Arnold - $8.40
Other popular titles include:
"QuickSheet: Citing Online Historical Resources" by Elizabeth
Shown Mills - just $4.50 (25% OFF).
"Evidence! Citation & Analysis for the Family Historian" by
Elizabeth Shown Mills - $13.95 (18% OFF).
"Producing a Quality Family History" by Patricia Law Hatcher
- $16.95 (15% OFF)
"Becoming an Accredited Genealogist: Plus 100 Tips to Ensure
Your Success" by Karen Clifford - $16.95 (15% OFF)
"Professional Genealogy: A Manual for Researchers, Writers,
Editors, Lecturers, and Librarians" edited by Elizabeth Shown
Mills - $37.95 (16% OFF)
For more information about each of these titles, please
==== Online Data Entry Tutorial =====================
Experienced TMG user, Terry Reigel, supports a popular web
site called "Terry's TMG Tips." Every TMG user should make
use of its long list of informative articles and tutorials,
including "Basic Concepts," "Flags - what are they?,"
"Sources - some source concepts in TMG," "Importing from
another program," and many more.
Now Terry has released a new article, "Data Entry - a
Tutorial" which gives a straightforward description of the
screens and fields involved in the data-entry process. It's
a great article and all but the most experienced users may
learn something from it.
Please visit the "Terry's TMG Tips" web site at:
==== TMG Companion Products =====================
Don't miss these companion products which were developed for
TMG users like you:
"Getting the Most Out of The Master Genealogist"
The popular book compiled by Lee Hoffman.
Video training for TMG on DVD
Getting Started, Intermediate, Advanced, or Expert
Web site construction tools for your TMG data.
Latest version=1.9 Build 4
The TMG companion program for Windows CE handheld users.
The TMG companion program for PalmOS users.
The research advisor that reads your TMG data directly.
An inexpensive chart printing service
For the full list of companion products, please visit the
Wholly Genes Community forum (http://www.WhollyGenes.com/
forums.htm) and click on "Companion Products."
=== Wholly Genes online chat =======================
The next online chat with Wholly Genes will be on Saturday,
11 March 2006, at 2pm EDT and again at 11pm Eastern Time.
Don't miss this opportunity to "talk" online with Wholly
Genes representatives, as well as with other TMG users around
Remember that the Wholly Genes chat room is available to you
at any time. Just go to http://www.WhollyGenes.com and click
on Chat in the menu. When you see the security warning, click
on <Grant this session> or <Grant always>. Then be patient
because it could take 30 seconds or more (especially on a
dial-up connection) to load the necessary chat tools. When
prompted, simply enter a chat nickname and then click on
Connect. That's all there is to it. We hope to see you there!
==== How to reach us =============================
For tech support, please access the Wholly Genes Community
message board at:
or write to:
Please be sure to note what version of the program you are
You can also reach us at:
Wholly Genes Software
9110 Red Branch Road, Suite "O"
Columbia, Maryland 21045
Wholly Genes Newsletter, 12 February 2006, Issue 2006-3
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