raineshoe 0 Report post Posted January 3, 2007 I have had TMG for a while but not done a lot with it as no time. However, with the information I have put on there I wanted to back it up to a disk. It won't let me and the error message I get is: "Input file read failure - This error occurs when a file read operation is performed on a ZIP file that is locked or restricted by another process. Please check the destination drive". Also when I try to get updates I get the error message "The application in c:\program files\the master genealogist was installed by (my name) but it is not properly associated with the update engine so it cannot check for updates. Please make sure that this software is installed properly". As far as I know it is installed properly and was allowed to install where it wanted to on the computer. Anyone any ideas. Thanks. Share this post Link to post Share on other sites
tbrowne 0 Report post Posted January 3, 2007 When you say back up to a disk - do you mean a 3.5 inch floppy disk, a hard drive, CDROM? What operating system are you using? If backing up to a floppy drive, then make sure the disk is not write protected and that it's properly formatted. Try a second floppy disk if one doesn't work. It's not unusual to get a disk that is defective. Depending on your operating system, the CDROM disk may need to be formatted. I generally backup to the local hard disk and then copy the backup to other removable media for storage. Share this post Link to post Share on other sites
raineshoe 0 Report post Posted January 5, 2007 Thanks for the assistance. Actually, I have now managed to solve the problem. I unstalled TMG and re-installed it and its working okay. Must have had a glitch for some reason. Thanks. Share this post Link to post Share on other sites
