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Can't use Live Chat


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#1 Benita

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Posted 02 June 2007 - 11:32 AM

I want to use the Live Chat. Everytime I click on the link I get this message "Driver componet sizes mis-match. Retry to keep going. Cancel to exit." Clicking Retry just causes the same message and clicking Cancel kicks me out of the Internet Explorer window altogether. Does anyone have a suggestion as to what I should do to overcome this problem? BTW, I'm not a computer tech savvy person. Help!

#2 Bob Velke

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Posted 02 June 2007 - 04:02 PM

I haven't heard of that problem before. Try this alternate chat window and let us know if it works.
Bob Velke
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#3 Benita

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Posted 02 June 2007 - 05:12 PM

I haven't heard of that problem before. Try this alternate chat window and let us know if it works.



Clicking on your alternate chat window produces the same result. :(

#4 Virginia Blakelock

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Posted 02 June 2007 - 05:48 PM

Benita, does that error message include a subject or title referring to a specific driver like nVidia?

Virginia
Win7 Professional x64

#5 Benita

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Posted 02 June 2007 - 09:48 PM

Benita, does that error message include a subject or title referring to a specific driver like nVidia?

Virginia



Virginia,

Yes, it does. I've attached a picture of the error message.

Benita

Attached Thumbnails

  • LiveChatDriverError.jpg


#6 Virginia Blakelock

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Posted 03 June 2007 - 02:15 AM

What operating system does your computer use - WinXP, Vista?

Virginia
Win7 Professional x64

#7 Benita

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Posted 16 July 2007 - 09:10 PM

What operating system does your computer use - WinXP, Vista?

Virginia


Virginia,

I am using Windows XP. This error message is now showing up when I use my World Vital Records subscription. I've found the NVIDIA software site but the choices for downloading a driver just confuse me. :blink:

Benita

#8 Virginia Blakelock

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Posted 17 July 2007 - 08:25 AM

I can give you very general instructions for finding the driver, but if you have any question about the correct driver or the installation you may want to contact the support desk for your computer.

Do you know which NVIDIA graphics driver you have? To find that, on your computer go to Start > Control Panel > System > Hardware > Device Manager > Display adapters >.

If NVIDIA is listed there, make a note of the name.

Go to the NVIDIA site and click on Download Drivers.

In the START HERE box, click on Graphics Driver
(Step2) - select the name of your driver
(Step3) - select Windows XP/2000
Click on GO!

That will take you to the driver download page, First read the instructions for installing and if you have any questions at that point or aren't sure how to proceed, best to talk to a technical person or your computer's support.

Let us know if you get the chat-room problem solved -

Virginia
Win7 Professional x64

#9 Benita

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Posted 20 July 2007 - 05:59 AM

Well, there is part of the problem right there. Following your instructions to the Display Adapters, NVIDIA is not listed, only WinFast A340. Do you have a suggestion of which driver I should select in Step 2 below. The error message doesn't really give me a clue. Or should I just call the Geek Squad.

Benita


I can give you very general instructions for finding the driver, but if you have any question about the correct driver or the installation you may want to contact the support desk for your computer.

Do you know which NVIDIA graphics driver you have? To find that, on your computer go to Start > Control Panel > System > Hardware > Device Manager > Display adapters >.

If NVIDIA is listed there, make a note of the name.

Go to the NVIDIA site and click on Download Drivers.

In the START HERE box, click on Graphics Driver
(Step2) - select the name of your driver
(Step3) - select Windows XP/2000
Click on GO!

That will take you to the driver download page, First read the instructions for installing and if you have any questions at that point or aren't sure how to proceed, best to talk to a technical person or your computer's support.

Let us know if you get the chat-room problem solved -

Virginia



#10 Virginia Blakelock

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Posted 20 July 2007 - 09:28 AM

Well, there is part of the problem right there. Following your instructions to the Display Adapters, NVIDIA is not listed, only WinFast A340. Do you have a suggestion of which driver I should select in Step 2 below. The error message doesn't really give me a clue. Or should I just call the Geek Squad.

Benita


I Googled for WinFast A340 and found a reference to it as 'WinFast A340 T powered by nVidia's GeForce FX 5200 GPU" so there's the nVidia connection. You might look on Nvidia's FAQ for something on WinFast A340 or post the error message and WinFast A340 info on the Nvidia support forum.

Virginia
Win7 Professional x64

#11 Benita

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Posted 26 July 2007 - 11:18 PM

Virginia,

Problem solved at last. Following your lead, I downloaded and installed nVidia's GeForce FX 5200 driver for my Windows XP Professional machine. It seems only a basic driver had been installed on my machine. Thanks for your suggestions.

Benita


I Googled for WinFast A340 and found a reference to it as 'WinFast A340 T powered by nVidia's GeForce FX 5200 GPU" so there's the nVidia connection. You might look on Nvidia's FAQ for something on WinFast A340 or post the error message and WinFast A340 info on the Nvidia support forum.

Virginia



#12 Virginia Blakelock

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Posted 27 July 2007 - 08:57 AM

You're welcome, Benita.

There's a Live Chat tomorrow - 28 July, 2pm EDT - so you can test to see if it works with the new driver. Or visit the Chat room anytime; it's always open.

Virginia
Win7 Professional x64




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