Jump to content
aabraham

v7 Installation problem

Recommended Posts

Last night I was happily using 6.07 and clicked on 'search for upgrades' and discovered I was way behind.

 

So, I bought an upgrade from 6.07 to 7, then opened TMG, searched on upgrades and the upgrade to 6.12 was downloaded.

 

However, when I opened TMG after my computer restarted, I get a message box saying 'Downloading messages' which is 20% complete - and the page freezes. If I click anywhere, I get the message 'program not responding'

 

Next I tried to download the whole of v 7 straight to my desk top (a very long process), and then installed it on my computer. However as soon as I try to open a data set (whether the sample or my own), again I get that message box which is 20% complete and frozen.

 

Can anyone help please?

 

I have emailed the TMG help line, but as I had no response to 2 previous emails, I'm sure they are getting through.

 

Yours in anticipation,

Anne

Share this post


Link to post
Share on other sites
Hi Anne,

 

There may be something in this thread worth trying:

 

http://www.whollygenes.com/forums201/index...ost&p=34514

 

Thanks for this Doug. I have wireless, so once I disconnected my modem, I had to wait a minute or so for it to get to 100% then the box disappeared. I then went to 'preferences' and told it search for messages every 0 days. And all is now well.

 

Thanks again,

Anne

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×