patthepiper 0 Report post Posted April 10, 2008 Today I bit the bullet and decided to upgrade my V6 Gold Uk to V7. After a few problems (I hadn't visited the site for some time) I placed my order and received two acknowlegements and was notified that download instructions and unlock key would follow. The third message appeared in Mailwasher Pro, I clicked 'Process Mail', the icon dimmed (it doesn't usually do that) and Outlook didn't appear (it should). As I feared, the message had dissapeared. It wasn't in the spam filter. Pause for thought! I have emailed the addresses in the two earlier messages requesting a repeat, but so far no reply. Has anyone any idea what else I could do? As I write before, I haven't visited the site for some time, but I have the impression that the site is not as 'user-friendly' as it used to be - certainly the downloading information is not as clear as before. Worst of all - where are specific details on how to chase up lost or detailed orders? (or am I too tired after a long, busy day at this keyboard to find them?!!) Off to bed, I'll try again tomorrow! Pat Share this post Link to post Share on other sites
Jim Byram 0 Report post Posted April 11, 2008 Write Support and they will resolve the issue. support@whollygenes.com Share this post Link to post Share on other sites
patthepiper 0 Report post Posted April 11, 2008 Write Support and they will resolve the issue.support@whollygenes.com Hello Jim, Done that, waiting patiently... Pat Share this post Link to post Share on other sites