conversion error#3

[Tillo 0]

Running TMG 7 on windows XP. Making reports such as pedigree or descendant intended, with option: save to file type: Word, I get the error: conversion error #3: could not create or open CONV_LOG.TXT on scratch drive . It is really a problem of conversion to MSWord, as saving to .pdf runs without problems, as well as the direct print option (but these options have no possibilities to change the lay out of the reports)

This error comes after a thorough cleaning of my computer

I put an empty file conv_log.txt in the TMG map, without result...

[Robert Lamping 0]

Dear Tillo,

 

Can it be that you installed TMG on a different drive then where TMG wants to create the CONV_LOG.TXT?

The latter mostly defaults to drive C:

With Windows 2000 (Windows version at my PC), TMG tries to create a directory in directory indicated by the system variable %USERPROFILE%

Mostly this directory is also located at drive C:

 

 

Check the trouble report that TMG can create using:

TMG Main Menu : Help | Technical Support | Button: Trouble Report

 

Find the lines with Program directoyr and Temporary File Path

Program directory : D:\PROGRAM FILES\TMG

Temporary File Path : C:\WINNT\TEMP

 

You will have different values for these paths.

 

I solved the problem by creating an environmental system variable named TEMP and set this variable to D:\TEMP

[if such a variable already exists and you change the value, it could influence the working of other programs, but give it a try]

 

Windows: Start | Settings | Control Panel | System | Tab: Advanced | Button: Environment Variables | System Variables |

 

Close TMG and restart so that it picks up the new TEMP directory.

Create another trouble report and check whether both drive letters are the same. Just to be sure.

If so, I bet you can create your reports now. So no need to delete report definitions as you may have read in other threads at rootsweb

 

Let me know whether this helped.

Edited October 22, 2008 by Robert Lamping