Posted 19 April 2012 - 10:35 AM
Until about a week ago I've been able to backup just fine, but now the following error code appears: "OLE exception error: Exception code c00000fd. OLE object may be corrupt."
I've read prior topics regarding this error and it seems to occur when external exhibits are backed up along with the project data files. I can't figure out how to uncheck the "External exhibits" box from the Project items when using the backup wizard. If someone can instruct me how uncheck that box I'll try backing up again.
I'd like to update to the latest v8.xxx, but want to backup before I update.
Posted 19 April 2012 - 12:57 PM
Posted 19 April 2012 - 01:27 PM
Tried that, but the choice to uncheck the external exhibits is still grayed out.
Posted 20 April 2012 - 07:45 AM
If the External Exhibits box is greyed out in Step 3 of the Backup Wizard then you don't have any external exhibits. How large is the last backup file you have?
Wholly Genes Tech Support
Posted 20 April 2012 - 10:20 AM
According to the TMG project summary, I have 3607 exhibits. They're external because they're all PDF or MS Word docs that I link to citations or events. If I remember right, TMG won't let these be internal exhibits.
My last backup was 11 Apr 2012, containg 415 MB.
Posted 20 April 2012 - 01:39 PM
Posted 20 April 2012 - 02:28 PM
Posted 20 April 2012 - 03:03 PM
Posted 20 April 2012 - 03:44 PM
Posted 20 April 2012 - 04:23 PM
Have you tried Compression None for the backup? Or just make a copy of your project folder and external exhibits in Windows Explorer as a backup. The update should not affect your data in any event.
Posted 20 April 2012 - 04:46 PM
Tried compression none and got the same OLE exception error.
Copied the project folder and exhibits folder.
Updated to TMG v8.2
Tried to backup and got the same OLE exception error.
Calling it a day and will check this forum tomorrow.
Posted 20 April 2012 - 06:17 PM
You can't back up because of the control issue. I am determining what control is involved based on the error message.
This error might have nothing to do with TMG and might be caused by some other program that was installer on your system before the backup failure began.
You did run the installer and select repair and see whether that fixes it? You also need to update to v8.02. You can download that from the Wholly Genes website and install it.
http://whollygenes.s...m/tmg8setup.exe (current U.S. version installer)
I would first uninstall the current version and delete any remnant program folder before installing the new version.
The default program folder would be:
"C:\Program Files (x86)\The Master Genealogist v8"
You also need to delete the remnant installer folder before installing the new version...
"C:\ProgramData\The Master Genealogist v8"
Uninstalling and reinstalling will not affect your data. You just need to reinstall using the same program folder name and path and your data will be in place after the reinstall.
If installing the new version doesn't correct the problem, something else is going on.
Edited by Jim Byram, 21 April 2012 - 12:57 AM.
Posted 21 April 2012 - 09:47 AM
Yesterday, I had already updated to v8.2 and it didn't help.
Today, TMG technical support suggested loading the Sample project and backing it up. It backed up normally. So, the problem appears to be in my working project.
Posted 21 April 2012 - 10:14 AM
I just ran Validate File Integrity using the External Exhibits feature and the following displayed in the TMG window:
"Validation complete. No problems found. 3627 external exhibit files were checked."
Posted 22 April 2012 - 05:48 PM
Where are your exhibits stored, in the default folder?
As a test, you could move all your exhibits to another folder, my suggestion would be to a folder closer to the root path and then nrun VFI, pointing it to the new folder to find mising exhibits and then rerun the backup attempt.
Posted 24 April 2012 - 12:57 PM
What is the size of a "large exhibit"?
The external exhibits (PDF and MS Word docs) are stored in hundreds of individual folders. I maintain a "Windows" folder for each name and within that folder are stored the PDFs I created from online and microfilm images. I also create a short bio-sketch for each of those names using MS Word as required by my client. Within TMG I link the citation and the event to the PDF and then link the Word doc to a "note" tag for each individual. This way seemed to work just fine in TMG until around April 11, when I had approximately 3500 external exhibit links.
I could go back and move all of those PDFs and MS Word docs to just one folder, but that would require hours and hours of work that my client will not pay me to do. I sure hope having multiple folders is not causing the TMG backup problems I'm having.
Posted 24 April 2012 - 03:07 PM
When you have an exhibit tree with multiple folders, you should manage your exhibits outside of TMG.
I believe that this resolves your backup issue?
Posted 24 April 2012 - 03:17 PM
I would like to be able to back up just the TMG project without the exhibit files using the TMG backup wizard, but how do I do that? I can't uncheck the exhibits in the backup options.
Instead of backing up TMG should I just "copy" the whole TMG folder, with it's multiple sub-folders?
Posted 24 April 2012 - 04:52 PM
Delete all BACKUP*.bkp files in the Configuration_files folder.
"C:\Users\user account name\Documents\The Master Genealogist v8\Configuration_files"
Try backing up. Use the BACKUP PROJECT option and see if you can unselect External Exhibits on Step 3.
If that doesn't work, I'll make you a configuration with external exhibits unselected.
Posted 25 April 2012 - 05:42 AM
I just used Google search with the following search terms: "OLE exception error: Exception code c00000fd. OLE object may be corrupt" and found that this error is a Visual Foxpro issue. I'm surprised by how long this has been occurring with TMG. I also found another TMG thread that discussed this same problem back in 2007: http://www.whollygen...showtopic=7377. I wish now I would've done the Google search before starting this forum thread. It would've saved a lot of us a lot of time.
I appreciate your help and the help from everyone else in trying to resolve this issue, but rather than spending anymore time speculating what's causing the error and trying different things, I think I'll just try to get this problem resolved with Tech support.
Edited by SMotteshard, 25 April 2012 - 05:45 AM.
Also tagged with one or more of these keywords: backup
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users