30 replies to this topic

[SMotteshard]

Using TMG v8.0, Windows 7, 64x (version 6.1.7601 service pack 1 build 7601)

Until about a week ago I've been able to backup just fine, but now the following error code appears: "OLE exception error: Exception code c00000fd. OLE object may be corrupt."

I've read prior topics regarding this error and it seems to occur when external exhibits are backed up along with the project data files. I can't figure out how to uncheck the "External exhibits" box from the Project items when using the backup wizard. If someone can instruct me how uncheck that box I'll try backing up again.

I'd like to update to the latest v8.xxx, but want to backup before I update.

Thanks

[Robert Jacobs]

When the backup wizard first opens uncheck "use without saving changes" and then see if you get the full panoply of choices.

HTH


Robert

[SMotteshard]

Thanks Robert,

Tried that, but the choice to uncheck the external exhibits is still grayed out.

Steve

[PhilDee]

Steve,

If the External Exhibits box is greyed out in Step 3 of the Backup Wizard then you don't have any external exhibits. How large is the last backup file you have?

Phil
Wholly Genes Tech Support

[SMotteshard]

Phil,

According to the TMG project summary, I have 3607 exhibits. They're external because they're all PDF or MS Word docs that I link to citations or events. If I remember right, TMG won't let these be internal exhibits.

My last backup was 11 Apr 2012, containg 415 MB.

Steve

[Jim Byram]

I suspect that the issue is that the exhibits are PDF and DOC files. Have to run a test.

[SMotteshard]

I never had any problems backing up until the last "batch" of Windows 7 updates. These updates are automatically downloaded to my computer and are inserted as I try to turn off my laptop. After the last Windows update batch I tried to backup TMG and either got the OLE exception error or in some cases I would get a large window of "Visual Fox Pro [sp?]" errors. I didn't make a screen shot of the Visual Fox Pro errors, so I don't know the specific errors that were generated.

Steve

[SMotteshard]

I just tried changing the backup compression to "slower" and got the same OLE exception error. However, after closing the OLE error window the TMG backup wizard window was still open, but nothing showed in the progress bars. I waited for about 10 minutes before closing the TMG backup wizard window. Now, as I try to close TMG a window pops up with "Cannot Quit Visual FoxPro". What do I do now?

[SMotteshard]

I was able to exit TMG by using the exit in the File drop down menu rather than using the red x in the upper right-hand corner of the window. I sure hope Jim Byram or someone in TMG technical support can help with this. I'd sure like to backup and update. I'm hoping that updating to the latest version may fix these problems.

Thanks,
Steve

[Virginia Blakelock]

Steve -

Have you tried Compression None for the backup? Or just make a copy of your project folder and external exhibits in Windows Explorer as a backup. The update should not affect your data in any event.

Virginia

[SMotteshard]

Virginia,

Tried compression none and got the same OLE exception error.
Copied the project folder and exhibits folder.
Updated to TMG v8.2
Tried to backup and got the same OLE exception error.

Calling it a day and will check this forum tomorrow.

Thanks,
Steve

[Jim Byram]

When you run Validate File Integrity using the External Exhibits feature, it isn't reporting any exhibit issues is it? As was said above, the only time that the exhibits checkbox should be grayed is when there are no external exhibits (or if they are not available).

%%%%%%%%%%

You can't back up because of the control issue. I am determining what control is involved based on the error message.

This error might have nothing to do with TMG and might be caused by some other program that was installer on your system before the backup failure began.

You did run the installer and select repair and see whether that fixes it? You also need to update to v8.02. You can download that from the Wholly Genes website and install it.
http://whollygenes.s...m/tmg8setup.exe (current U.S. version installer)

I would first uninstall the current version and delete any remnant program folder before installing the new version.
The default program folder would be:
"C:\Program Files (x86)\The Master Genealogist v8"

You also need to delete the remnant installer folder before installing the new version...
"C:\ProgramData\The Master Genealogist v8"

Uninstalling and reinstalling will not affect your data. You just need to reinstall using the same program folder name and path and your data will be in place after the reinstall.

If installing the new version doesn't correct the problem, something else is going on.

Edited by Jim Byram, 21 April 2012 - 12:57 AM.

[SMotteshard]

Jim,

Yesterday, I had already updated to v8.2 and it didn't help.

Today, TMG technical support suggested loading the Sample project and backing it up. It backed up normally. So, the problem appears to be in my working project.

Steve

[SMotteshard]

Jim,

I just ran Validate File Integrity using the External Exhibits feature and the following displayed in the TMG window:

"Validation complete. No problems found. 3627 external exhibit files were checked."

Steve

[doffutt]

As a thought, did you recently add any large exhibits, or change them after linking them to your source or event?

Where are your exhibits stored, in the default folder?

As a test, you could move all your exhibits to another folder, my suggestion would be to a folder closer to the root path and then nrun VFI, pointing it to the new folder to find mising exhibits and then rerun the backup attempt.

Dave O.

[SMotteshard]

Dave O.

What is the size of a "large exhibit"?

The external exhibits (PDF and MS Word docs) are stored in hundreds of individual folders. I maintain a "Windows" folder for each name and within that folder are stored the PDFs I created from online and microfilm images. I also create a short bio-sketch for each of those names using MS Word as required by my client. Within TMG I link the citation and the event to the PDF and then link the Word doc to a "note" tag for each individual. This way seemed to work just fine in TMG until around April 11, when I had approximately 3500 external exhibit links.

I could go back and move all of those PDFs and MS Word docs to just one folder, but that would require hours and hours of work that my client will not pay me to do. I sure hope having multiple folders is not causing the TMG backup problems I'm having.

Steve

[Jim Byram]

You should not use TMG backup when you have multiple exhibit folders. The backup works fine but you can't restore the tree. All files will be restored to one folder.

When you have an exhibit tree with multiple folders, you should manage your exhibits outside of TMG.

I believe that this resolves your backup issue?

[SMotteshard]

Jim,

I would like to be able to back up just the TMG project without the exhibit files using the TMG backup wizard, but how do I do that? I can't uncheck the exhibits in the backup options.

Instead of backing up TMG should I just "copy" the whole TMG folder, with it's multiple sub-folders?

Thanks,
Steve

[Jim Byram]

Let's try this.

Delete all BACKUP*.bkp files in the Configuration_files folder.
"C:\Users\user account name\Documents\The Master Genealogist v8\Configuration_files"

Try backing up. Use the BACKUP PROJECT option and see if you can unselect External Exhibits on Step 3.

If that doesn't work, I'll make you a configuration with external exhibits unselected.

[SMotteshard]

Jim,

I just used Google search with the following search terms: "OLE exception error: Exception code c00000fd. OLE object may be corrupt" and found that this error is a Visual Foxpro issue. I'm surprised by how long this has been occurring with TMG. I also found another TMG thread that discussed this same problem back in 2007: http://www.whollygen...showtopic=7377. I wish now I would've done the Google search before starting this forum thread. It would've saved a lot of us a lot of time.

I appreciate your help and the help from everyone else in trying to resolve this issue, but rather than spending anymore time speculating what's causing the error and trying different things, I think I'll just try to get this problem resolved with Tech support.

Thanks,
Steve

Edited by SMotteshard, 25 April 2012 - 05:45 AM.